Transaction Specialist

Job Postings Overview

Posted 1 day ago

Multiple customer service, processing, and logistics roles are described below. Each role includes responsibilities and qualifications as provided by the original description. Boilerplate and repetitive text have been consolidated to focus on role-specific details.

Role 1: Process Associate, Customer Care (Genpact)

Responsibilities

• Manage and maintain the profiles of intermediaries; external brokers and advisers who connect the bank with customers who require finance
• Set up access to systems required to originate business with the bank, update profile and portfolio details and remove access as appropriate
• First point of contact for intermediaries; influence their first impressions of the bank
• Maintain user profiles and termination of access to ensure compliance while enabling business with the bank
• Investigate and resolve simple complaints; ensure a compliant, smooth experience for stakeholders

Qualifications

• Graduate from a recognized university
• Experience in processing roles and managing multiple systems
• Strong communication and problem-solving skills
• Ability to work independently and collaborate with internal and external stakeholders
• Proficiency in computer systems

Preferred Qualifications/ Skills

• High attention to detail; follow multi-system processes
• Strong time management and adaptability
• Understanding of process impact on data quality, commissions, compliance
• Ability to self-learn using process documentation and switch between tasks

Employer notes

• Genpact is an Equal Opportunity Employer
• No fees charged to process job applications; beware of scams

Role 2: Customer Service Representative, Express Transport Hauling and Freight Services Inc.

Overview

Location: Las Piñas City, Metro Manila. Role focuses on customer support across phone, email, and chat channels to ensure customer satisfaction and strong client relationships.

What you’ll be doing

• Respond to inquiries in a timely and professional manner
• Resolve customer issues promptly
• Maintain accurate records of interactions and transactions
• Provide product/service information to customers
• Collaborate with cross-functional teams for seamless experiences
• Contribute to process improvements in customer service

What we’re looking for

• Excellent communication and interpersonal skills
• Problem-solving and critical thinking abilities
• Experience in customer service or client-facing roles; logistics/transportation experience preferred
• Passion for exceptional service and exceeding expectations

What we offer

• Competitive salary and benefits
• Career advancement and professional development
• Supportive work environment and work-life balance initiatives
• Health and wellness programs

Role 3: Process Developer, Customer Care (Genpact)

Overview

Role supports customers in English via calls and emails; focus on service quality and regulatory compliance in a bank context.

Responsibilities

• Deliver outstanding service across phone and digital channels by understanding customer needs and resolving issues
• Manage and maintain intermediary profiles; external brokers and advisers
• Set up and remove system access; update profile/portfolio details; ensure compliance
• Act as a primary contact, shaping first impressions of the bank
• Investigate and resolve simple complaints for a smooth, compliant experience

Qualifications

• Graduate from a recognized university
• Experience in processing roles; managing multiple systems
• Strong communication and problem-solving skills
• Ability to work independently and with internal/external stakeholders
• Proficiency in computer systems

Preferred

• Attention to detail; follow multi-system processes
• Time management; adaptability
• Understanding of process impact on data quality, commissions, compliance
• Self-learning; switching between tasks

Employer notes

• Genpact is an Equal Opportunity Employer
• No fees charged to apply; beware of scams

Role 4: Customer Service – Inventory/Spare Parts (KONE)

Overview

Spare Parts Officer to join Customer Service and Admin, managing inventory and supporting warranty/returns processes in a global organization.

What you’ll be doing

• Manage spare parts inventory and stock records
• Handle goods receipt, issuance, and updates in the system
• Monitor usage, issuance, and replenishment
• Coordinate with logistics providers and internal teams for ordering and delivery
• Prepare reports on stock movement and inventory levels
• Support warranty claims, returns, and quality-related cases
• Perform physical inventory checks across locations

Requirements

• 1–2 years in inventory management, warehouse operations, or spare parts handling
• MS Excel proficiency; SAP experience
• Detail-oriented, organized; able to work independently
• Strong communication and coordination skills

What we offer

• Career progression within a global organization
• Comprehensive learning and development programs
• Collaborative, energetic work environment

Note: This consolidated refinement preserves the original content while removing extraneous HTML elements and duplications, using only the allowed tags. It maintains responsibility and qualification details for each role and keeps necessary employer notes where present.

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