
French-Speaking Customer Support Specialist
2 weeks ago
Overview
Now Hiring: French-Speaking Customer Support Specialist (Voice & Chat) – Work from Home
Are you fluent in French and English? Do you have a knack for solving problems and delivering exceptional service? If you’re looking to join a fast-growing team that values professionalism, growth, and customer satisfaction—this opportunity is for you.
What You’ll Be Doing
- Serve as the first point of contact for our French-speaking customers via inbound calls, live chat, and email.
- Ensure every customer interaction is prompt, clear, and helpful.
- Deliver outstanding support in both French and English through voice and chat.
- Troubleshoot and resolve customer issues with professionalism and urgency.
- Build strong relationships by personalizing each interaction.
- Collaborate with your team to ensure consistent and high-quality service.
- Share customer feedback and insights to help improve processes.
What We’re Looking For
- 1+ year of remote/online experience in customer service or a similar role.
- Experience with bilingual customer support is an advantage.
- Excellent written and verbal communication skills.
- Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
- Calm and solution-focused under pressure.
- Familiarity with E-Commerce and CRM systems is a plus.
- Fluent in French and English.
Tech Requirements
- Personal computer or laptop with a minimum i5 processor
- Stable internet connection with at least 15 Mbps upload and download speeds
Perks And Benefits
- Competitive pay with annual performance reviews
- Paid time off to support work-life balance
- Monthly health stipend
- Performance bonuses based on KPIs
- Permanent remote work setup
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