Cloud Support Engineer

2 weeks ago

Mabalacat, Philippines Tata Consultancy Services Full time

Overview

IT Support Engineer (IAM) - Work From Home at Tata Consultancy Services. Locations listed include Quezon City, Taguig, Manila, Mandaluyong, Pasig, Philippines. Referrals increase your chances of interviewing. This description contains responsibilities and qualifications for the role.

Responsibilities
  • Configure and optimize cloud resources such as virtual machines, databases, and networking components.
  • Deploy and support cloud-based projects, ensuring robust performance.
  • Manage day-to-day operations to meet functionality and availability standards.
  • Use advanced troubleshooting techniques to resolve customer cases and provide tailored solutions.
  • Diagnose and resolve problems with cloud-hosted applications or infrastructure, including networking, performance, and security incidents.
  • Monitor cloud resources (compute, storage, network) for performance, availability, and security.
  • Implement Infrastructure as Code (IaC) principles using tools like Terraform or CloudFormation.
  • Design, implement, and maintain monitoring solutions and dashboards for real-time visibility.
  • Set up alerts and conduct analysis on logs/metrics to identify trends and improvements.
  • Generate regular reports on system health and performance.
  • Implement access controls, data encryption, and identity management.
  • Ensure compliance with industry standards and regulatory requirements.
  • Maintain thorough documentation of configurations and processes.
  • Create knowledge bases, conduct internal training, and support user adoption.
  • Work closely with development, DevOps, and engineering teams to integrate monitoring and resolve complex problems.
  • Effectively communicate technical concepts with clarity to stakeholders and customers.
  • Drive process improvement initiatives and participate in strategic projects.
Qualifications
  • Must-Have :
  • Configuration and optimization of cloud resources, deployment and support of cloud-based projects, and daily operations management to ensure availability.
  • Advanced troubleshooting for customer cases and tailored solutions.
  • Diagnosis and resolution of cloud-hosted application or infrastructure problems, including networking, performance, and security incidents.
  • Monitoring of compute, storage, and network resources for performance, availability, and security.
  • Infrastructure as Code (IaC) using Terraform or CloudFormation.
  • Monitoring solutions and dashboards for real-time visibility; alerting and log/metrics analysis.
  • Regular health and performance reporting; access controls, encryption, and identity management.
  • Compliance with industry standards and regulatory requirements; thorough documentation.
  • Knowledge base creation, internal training, and user adoption support.
  • Collaboration with development, DevOps, and engineering teams; clear communication with stakeholders.
  • Process improvement and participation in strategic projects.
Good-to-Have
  • Certification in cloud platforms (AWS practitioner, Azure admin)
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting
#J-18808-Ljbffr

  • QA Engineer

    5 days ago

    Mabalacat, Philippines Cloud Bridge Full time

    Overview Join a UK-based tech-driven company at the forefront of financial data innovation. The QA Engineer is responsible for testing functional improvements and new/updated data streams into the company’s Trade Surveillance system. This will involve extensive data analysis, reconciliation and edge case analysis to ensure the completeness, accuracy and...

  • Cloud Systems Engineer

    6 days ago

    Mabalacat, Philippines Boldergroup Full time

    Overview At Bolder Group, we pride ourselves on our dynamic and forward-thinking approach, dedicated to providing exceptional business support that significantly enhances client satisfaction. Our mission is to streamline operations and elevate service delivery to effectively meet the diverse needs of our clients. We are currently seeking a meticulous and...

  • Network Engineer

    4 weeks ago

    Mabalacat, Central Luzon, Philippines 周物癥 Full time

    We are is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who...

  • Network Engineer

    2 weeks ago

    Mabalacat, Philippines 周物癥 Full time

    We are is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who...

  • Engineering Manager

    2 weeks ago

    Mabalacat, Philippines EngageRocket Full time

    EngageRocket makes workplaces better with people analytics. By providing insights on the overall health and employee experience of the workforce, we drive the right actions and behaviour for greater engagement and better productivity. EngageRocket is for every organization that wants to put culture first. By making it easy to collect, understand, analyse and...

  • Systems Engineer

    1 week ago

    Mabalacat, Philippines Thrive Full time

    Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “NextGen” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their...

  • Data Engineer

    2 weeks ago

    Mabalacat, Philippines MicroSourcing Full time

    Overview Data Engineer - WFH role at MicroSourcing. Work from Home (Nightshift). Position: Data Engineer Work setup & shift: Work from Home (Nightshift) Company: MicroSourcing Why join MicroSourcing? Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group...

  • Senior Site Realibility Engineer

    4 weeks ago

    Mabalacat, Central Luzon, Philippines CC Full time

    Senior Site Reliability Engineer (SRE)CC.Talent is seeking a Senior Site Reliability Engineer (SRE) to join our global infrastructure team. You will be a guardian of our production environment, responsible for its health, performance, and scalability. Your mission is to apply software engineering principles to solve operational problems, automate everything,...

  • Senior Site Reliability Engineer

    3 weeks ago

    Mabalacat, Central Luzon, Philippines CC Full time

    Senior Site Reliability Engineer (SRE)Senior Site Reliability Engineer (SRE) to join our global infrastructure team. You will be a guardian of our production environment, responsible for its health, performance, and scalability. Your mission is to apply software engineering principles to solve operational problems, automate everything, and ensure our...

  • Senior Site Realibility Engineer

    4 days ago

    Mabalacat, Central Luzon, Philippines CC Full time ₱1,200,000 - ₱2,400,000 per year

    Senior Site Reliability Engineer (SRE)BriefCC.Talent is seeking a Senior Site Reliability Engineer (SRE) to join our global infrastructure team. You will be a guardian of our production environment, responsible for its health, performance, and scalability. Your mission is to apply software engineering principles to solve operational problems, automate...