Senior Business Service Delivery Consultant

WHO WE ARE For over 50 years, we have worked closely with investment and asset managers tobecome the world’s leading provider of integrated investment management solutions. Weare 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds. SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide anindustry-leading, full, front-to-back offering for our clients. SimCorp is an equal-opportunity employer. We are committed to building a culture wherediverse perspectives and expertise are integrated into our everyday work. We believe inthe continual growth and development of our employees, so that we can provide bestin-class solutions to our clients WHY THIS ROLE IS IMPORTANT TO US Service Delivery Consultants are skilled professionals who form part of our SaaS Operations team delivering services to our clients. The main purpose of the role is to contribute to the effective support and maintenance of SimCorp Dimension and to all aspects of service delivery around SimCorp Dimension. This role will support our clients by providing solutions and deploying services related to the usage of SimCorp Dimension. Work closely with local and global teams within SimCorp as well as instruct, coach and mentor less experienced consultants. In this key role you will work in NA shift (9 am to 6 pm Mexico hours) to provide support & solutions to overcome issues encountered by the customer and to optimize usage of the systems for them. This interesting job offers you a valuable opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a motivating and fast-growing environment for an international company with a significant growth potential and career opportunities. If you want to contribute to our growth and develop in a professional environment - grow with us WHAT YOU WILL BE RESPONSIBLE FOR You will be the key contact for our clients regarding production support and facilitate the relationship. Establish and maintain a network at several levels at the client incl. management and be regarded as a trusted advisor by the client to develop a mutually beneficial long-term partnership Analyse problems and issues which occur in the solutions and the system operations of SimCorp services at clients’ production environment on a wide range of topics independently to provide convincing and timely solutions to our client within agreed SLAs Offer guidance and support to our client users on configuration maintenance and enhancements by delivering solutions for the use of SimCorp services and more, ensuring optimal and forward-thinking utilization of these services Co-operate closely with other professionals within SimCorp on a global level by way of specialist roles to share knowledge and ensure efficient solutions for the client Act as a coach or mentor and review work of others. Advise others regarding general practices and procedures within own field You will be required to work on (NA) shift. Weekend/Public Holiday works are required on occasion. Working extended hours might also be required on occasion. WHAT WE VALUE A degree in finance/economics/mathematics/computer science. Knowledge in financial issues - theoretical as well as practical 5years experience within asset management, funds management or custodian. Experience in the operation and support of front-to-backinvestment management solutions You are good at working on & prioritizing multiple tasks at the same time. Motivated nature, service-minded and a natural drive for problem solving, enthusiastic, committed, result-oriented, and able to thrive under pressure Proficient in client communication and presentation skills, including listening skills, and fluency in English (spoken and written) BENEFITS Flexible working hours Medical & Dental insurance Private life insurance Christmas Bonus and Vacation Premium Vacation days as per labor law Ten days of paid “Sick Time” per year for employee or child illness Two paid personal days per calendar year Savings Fund Grocery vouchers Work from home allowance (hybrid model - 2 days per week in the office) Professional training and courses (starting from a 3-week SimCorp Dimension Academy) Possibility to develop your career in an international environment NEXT STEPS Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks. We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated. #LI-Hybrid #J-18808-Ljbffr