Customer Service Representative II
3 hours ago
The Customer Service Representative II (Print Ads/Graphic Design) provides product and service information, processes orders, and resolves customer inquiries to ensure satisfaction. Your Role Here’s what you will be doing: Perform basic to advanced customer service duties, including product inquiry, billing support, cancellations, and refunds. Respond promptly to customer inquiries via chat, email, and phone. Empathize with customers and prioritize their needs. Lead customers to resolutions with clear post-contact instructions or self-help tools. Take ownership of challenging issues and escalate when necessary. Follow recommended steps for consistent resolution of customer concerns. Document activities in systems and tools as directed. Respond to consumer inquiries about print ads/graphic design products such as streamers, posters, and Sintra. Provide timely and accurate product and service information. Handle complaints and escalate quality issues internally. Process product replacements and returns. Maintain professional and courteous communication with consumers. Capture and log relevant consumer interaction information in Salesforce. Obtain product mastery to respond promptly and accurately. Communicate and coordinate with colleagues and provide feedback on customer service processes. Perform other duties as assigned. About You The company is looking for: Graduate of an Associate's or Bachelor’s degree. Undergraduates are welcome to apply. 1-2+ years of customer service experience with voice calls preferred. Track record of over-achieving quota. Strong phone contact handling skills and active listening. Excellent communication and presentation skills in fluent English with no heavy accent. Experience using CRM systems and familiarity with CRM practices. Customer-oriented with the ability to adapt and respond to different customer types. Ability to multitask, prioritize, and manage time effectively. Background in print ads/graphic design products (streamers, posters, Sintra, etc.). Core competencies: Integrity, Driving Growth & Innovation, Task Competence, Customer Focus, Communication & Influence, Adaptability, Active Listening, Client/Customer Management. Benefits Competitive compensation Government-mandated benefits Retirement Savings Program with Company Matching Life Insurance HMO coverage starting on day 1 Paid time off and birthday leave Bonus and incentive plans Free daily lunch Beautiful office space Training & Development Opportunities for skills training and personal and professional development How to Apply Access your instant interview through the provided link to begin the application process. Click the "Apply on employer site" button on this page. This job may close before the stated closing date. You are encouraged to apply as soon as possible. #J-18808-Ljbffr
-
Customer Service Representative II
1 week ago
Angeles, Philippines SupportNinja Full timeWork Set Up: Remote - Philippines Type of Contract: Full time Schedule: 8AM to 5PM PST; (training schedule: 6:00 AM to 3:00 PM PST) Equipment: Bring-Your-Own Device (BYOD) Start Date: November 17, 2025 Job Summary The Customer Service Representative II is responsible for handling customer inquiries via a maximum of two communication channels such as phone,...
-
Customer Service Representative
4 weeks ago
Angeles, Philippines StackPh GDV Business Services Full timeWe are looking for a customer service representative. What does a Customer Service Representative do? A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely...
-
Customer Service Representative
2 weeks ago
Angeles, Philippines StackPh Full timeJob Description Customer Service Representative Responsible for assisting customers with inquiries, providing accurate information, and resolving concerns through calls, chats, or emails. Must have good communication skills, patience, and a customer-focused attitude. Fresh Grads & Hs/Shs are Welcome Open for newbie? 1-Day Process Virtual Process Earn up to...
-
Customer Service Representative
4 weeks ago
Angeles, Philippines Lexie Staffing & Business Consulting Full timeWe’re hiring a passionate and dedicated Customer Service Representatives and grow your career with us. Work Locations: Bridgetowne (Quezon City), Makati, Sta. Mesa, Marikina, and Cubao Work Setup: On-site Schedule: Must be willing to work on shifting schedules Qualifications: At least a High School Graduate (Old Curriculum) or Senior High School...
-
Customer Service Representative
2 weeks ago
Angeles, Philippines InnoStack Full timeWe’re hiring Customer Service Representatives (CSRs) to join our growing team in Angeles, Pampanga! Whether you're experienced or just starting your career, we want passionate individuals who are ready to provide excellent customer support and thrive in a fast-paced environment. This role is perfect for individuals looking for stability, growth...
-
Customer Service Representative
4 days ago
Angeles, Philippines Lexie Staffing & Business Consulting Full timeWe’re hiring a passionate and dedicated Customer Service Representatives and grow your career with us. - Work Locations: Sta, Mesa, Cubao, and Centris - Work Setup: On-site - Schedule: Must be willing to work on shifting schedules Qualifications: - At least a High School Graduate (Old Curriculum) or Senior High School Graduate - With or without BPO...
-
Customer Service Representative
2 weeks ago
Angeles, Philippines Lunatech Full timeJoin one of the top BPO companies in the country! We're looking for Customer Service Representatives who are driven, communicative, and ready to deliver top-notch service to our clients. If you have BPO experience and are looking to grow your career — this is your chance! Qualifications: Must be a High School or Senior High School graduate At least 6...
-
Customer Service Representative
2 weeks ago
Angeles City, Central Luzon, Philippines MVP Asia Pacific Inc. Full time ₱150,000 - ₱250,000 per yearMVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence.At MVP, we foster a culture of professionalism, innovation, and...
-
Customer Service Representative
7 days ago
Angeles City, Central Luzon, Philippines SuperStaff Full time ₱250,000 - ₱500,000 per yearThe Customer Service Representative is responsible for delivering exceptional customer support via voice and email channels. This role requires strong communication skills and the ability to handle inquiries from Territorial Representatives, address escalated cases, and provide effective resolutions. The ideal candidate is a problem-solver who is committed...
-
Customer Service Representative
7 days ago
Angeles City, Central Luzon, Philippines SuperStaff Full time ₱250,000 - ₱500,000 per yearThe Customer Service Representative is responsible for delivering exceptional customer support via voice and email channels. This role requires strong communication skills and the ability to handle inquiries from Territorial Representatives, address escalated cases, and provide effective resolutions. The ideal candidate is a problem-solver who is committed...
