Mortgage Processor | AUS Dayshift Account

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large‑scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast‑moving, tech‑driven environment, love solving real‑world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of (Process Developer), (Invoice to Cash (Practitioner)) We are looking for a candidate with experience in Home lending who would be responsible for credit verification/assessment processes and adhering to lending policies to ensure that an acceptable level of risk is maintained to enable an unconditional approval. Responsibilities In this role, you will be responsible for all the activities related to credit assessment of Home Mortgage. Few of the responsibilities are mentioned below: Managing workflow from a central queue in a timely manner Completing credit verification checks (income, general living expenses, NCCP requirements, security and others) to ensure application input is meeting the bank policies and responsible lending requirements Managing the end‑to‑end assessment of the lending process through to decision Preparation of files and ensuring all required documentation is included in submissions Understand key requirements of credit to ensure lending applications are completed in line with bank policies Understanding of computer systems to ensure records accurately reflect customer position Work with Credit team to ensure objectives are met in timely manner Understand key requirements of credit to ensure lending applications are completed in line with bank policy Adherence to compliance regulations and manage any potential risks Contribute to process improvement and quality framework Liaise with third‑party brokers, clients and stakeholders Getting results that help our customers achieve their financial lifestyle goals Qualifications we seek in you Minimum Qualifications / Skills A skilled team player Highly proficient in MS‑Office suite – Word, PPT, Excel etc. Expert in client relationship management; can communicate efficiently & independently on broker/banker/client calls Proficient in executing tasks efficiently and in time independently without much mentorship Proficient in working in an agile environment and demonstrate high attention to detail Capable of working independently on managing their respective portfolios and delivering it within their stipulated timelines Capable of assisting the management by providing process improvement ideas to reduce waste and improve efficiency of the process Preferred Qualifications/ Skills Tertiary education within business/financial services Prior experience in Retail Banking/Mortgage or Finance industry Highly Proficient in working on MS Office suite. Strong written and verbal communication skills Excellent interpersonal skills Excellent analytical and problem‑solving skill Good conceptual knowledge and strong exposure to Banking Mortgage Operations Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands‑on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a “starter kit,” paying to apply, or purchasing equipment or training. #J-18808-Ljbffr