Team Leader
1 week ago
Moder Muntinlupa City, National Capital Region, Philippines Team Leader - Mortgage Servicing Moder Solutions Inc. is a growing outsourcing company supporting US-based clients in the mortgage and financial services industry. We're expanding our operations in Alabang, Muntinlupa, and we're looking for an experienced Team Leader to join our pioneering team. Role Overview: The Team Leader - Mortgage Servicing will be responsible for supervising a team of Customer Service Representatives handling billing and collections-related inquiries for a US Mortgage servicing client. This role requires strong leadership, coaching, and performance management skills, as well as a solid understanding of contact center metrics and operations. Key Responsibilities Lead and motivate a team of agents to meet or exceed KPIs/metrics. Provide real-time support, feedback, and coaching to drive individual and team performance. Manage daily operations, monitor productivity, and ensure compliance with client and company standards. Handle escalations, resolve customer issues effectively, and maintain service excellence. Collaborate with Operations and Quality teams to improve processes and achieve business goals. Prepare and present performance reports and insights to management. Qualifications At least 2-3 years of experience as a Team Leader in a BPO environment. Background in billing and/or collections from telco, BFSI, or financial accounts. Experience in mortgage servicing is a strong advantage. Excellent communication, coaching, and analytical skills. Willing to work on-site in Alabang and on a US Shift Schedule. Why Join Us? Be a part of a fast-growing startup BPO building its next success hub in Alabang. Competitive compensation and performance-based incentives. Opportunities for growth and leadership development as the site expands. Collaborative work culture built on trust, innovation, and results. Seniority level Mid-Senior level Employment type Full-time Job function Finance and Sales #J-18808-Ljbffr
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Team Leader
5 days ago
Muntinlupa, Philippines Lava Automation Full timeCompany Description Lava Automation specializes in custom CRM development for insurance agencies, focusing on integrating all facets of your tech stack. We also provide virtual assistants (VAs) to fill workflow gaps, which decreases overhead while increasing service request capabilities, quote and issue capacity, and retention through assisting your agents...
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Team Leader
3 weeks ago
Muntinlupa, Philippines Avanteph Staffing and Consultancy Inc. Full timeOverview We are seeking a dedicated and motivated Team Leader - Food & Beverage to oversee daily store operations and ensure excellent customer service. The ideal candidate should have strong leadership skills, experience in food and beverage preparation, and a commitment to maintaining quality standards. If you thrive in a fast-paced environment and enjoy...
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Team Leader
2 weeks ago
Muntinlupa, Philippines Moder Full timeModer Muntinlupa City, National Capital Region, Philippines Team Leader - Mortgage Servicing Moder Muntinlupa City, National Capital Region, Philippines 2 days ago Be among the first 25 applicants Onsite Work Setup | GY shift About Moder Solutions Inc. Moder Solutions Inc. is a growing outsourcing company supporting US-based clients in the mortgage and...
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Sr. Team Leader – eCommerce
2 weeks ago
Muntinlupa, Philippines GECO Asia Pte. Ltd Full timeJOB SCOPE AND MAIN RESPONSIBILITIES: The eCommerce Sr. Team Leader will interact with business teams, understand SLAs, and supervise the service team to support and maintain IT infrastructures. He/she will be responsible for managing service level agreements (SLAs) and ensuring services meet business requirements. WORK ARRANGEMENT: Hybrid – 3 days onsite,...
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Assistant Manager/Team Leader
2 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeAbout the job: Assistant Manager/Team Leader (Alabang) | Onsite Work Setup: 100% Onsite (Alabang) Work Schedule: Graveyard shift Responsibilities: Lead and motivate the team: Provide direction, inspire a positive work environment, and foster open communication.Set goals and delegate tasks: Define team goals, connect the work to the organization's objectives,...
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Finance Service Delivery Leader
3 weeks ago
Muntinlupa, Philippines EPTA GROUP Full timeFinance Service Delivery Leader (Team Manager) EPTA GROUP Muntinlupa City, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Finance Service Delivery Leader (Team Manager) role at EPTA GROUP Finance Service Delivery Leader (Team Manager) EPTA GROUP Muntinlupa City, National Capital Region, Philippines 2 days ago...
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Team Leader
3 weeks ago
Muntinlupa, Philippines Cyfle Full timeLead and supervise a team of insurance agents, providing guidance, support, and coaching to ensure team performance targets are met or exceeded. Conduct regular performance evaluations and provide feedback to team members to support their professional development and growth. Monitor team metrics, including sales targets, customer satisfaction scores, and...
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Production Team Leader
3 weeks ago
Muntinlupa, Philippines EMS Services International Inc Full timeOversees resources (manpower, job setup, jigs, and fixtures) to meet the needs of each process/area. Schedules and monitors attendance of the assigned team. Escalates issues to immediate superior in a timely manner. Provides inputs, reports, and troubleshoots minor abnormalities on the assigned line/area. Handles and controls process flow to ensure smooth...
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Warehouse Team Leader
1 week ago
Muntinlupa, Philippines VG SUPPLY CHAIN, INC. Full timeResponsibilities DUTIES AND RESPONSIBILITIES: MAJOR: Assists in running an efficient warehouse operation which is able to fulfil operational standard procedures. Ensure inventories in area of responsibility are accurate Ensure stock movements are recorded accurately. Secures warehouse file documents and checklists records. Ensures proper storage of materials...
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Assistant Manager/Team Leader
2 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeWork Setup: 100% Onsite (Alabang) Work Schedule: Graveyard shift Responsibilities: Lead and motivate the team: Provide direction, inspire a positive work environment, and foster open communication.Set goals and delegate tasks: Define team goals, connect the work to the organization's objectives, and assign responsibilities based on team members' skills and...