Executive Director, Learning

Overview

Your potential has a place here with TTEC. As an Executive Director, Learning and Development working onsite in the Philippines, you’ll be part of bringing humanity to business. Our award-winning culture and Great Place to Work certification in the Philippines underscore our commitment to people and excellence.

What you’ll do

Lead development, management and delivery of effective training solutions and strategies to meet client operational needs and metrics in both traditional brick-and-mortar and virtual environments. Support operational partners to develop and deliver superior training programs and drive a culture of training excellence, innovation, and high learning performance for the specified client program(s). You’ll report to the VP of Learning and Development and be a key part of a world-class team of professionals impacting our global operation.

During a Typical Day, You’ll

• Partner closely with operations stakeholders to identify learning/training evolution opportunities. Develop and implement strategies and solutions to meet overall client and program goals and objectives.
• Effectively lead and manage the learning delivery teams to drive innovation and performance for the specified client program(s).
• Consult with clients on how innovation within the training environment can lead to lower costs, higher learner engagement, increased speed to proficiency, and positive impact on customer and employee experience. Lead curriculum development activities to support these goals.
• Leverage data and analytics to monitor performance, predict learner success, and drive the right outcomes.
• Bring thought leadership and continuous re-engineering within the training delivery organization through innovation with a focus on leading-edge virtual learning, modernizing the way we train.
• Define and manage staffing models, headcount, trainer ratios and budget requirements to meet training and operational objectives; manage to expense-to-revenue (E/R) ratios for assigned programs.

What You Bring to the Role

• 15+ years in the learning and development domain
• Global & large-scale training environment experience
• Experience and success in delivering training to virtual audiences
• Demonstrated experience driving performance and bringing innovation to the training and curriculum development function
• Knowledge of adult learning, ensuring the application of effective training principles
• Ability to lead and partner successfully with teams, management, and clients/stakeholders

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• A great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
• Visit for more information.

About TTEC

Our business is about making customers happy. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. We talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We embrace and are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We reflect the communities we serve by delivering amazing service and humanity, ensuring all employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, diversity is our strength and enables us to bring value to the table in unique ways.

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