44214834494- Retention Manager

4 weeks ago


Cainta, Philippines Activate Talent Full time

Role: Associate Retention Manager

Location: 100% remote

Conditions: Independent Contractor | Long term

Schedule: Monday to Friday 8am to 5pm PST

About Jones Road

Jones Road Beauty was founded by makeup artist Bobbi Brown on the philosophy that the world doesn’t need more beauty products. It needs better beauty products. Clean, strategic, high-grade formulations that work on every skin type and tone—and that are as simple to use as they are to master. Jones Road is a lifetime of beauty knowledge, distilled.

About the role

The Retention Associate Manager will report to our Director of Growth and Ecom and will help oversee the daily operations and execution of Jones Road Beauty's lifecycle marketing program across Email, SMS, and Direct Mail channels. This role involves assisting in developing and refining automated journeys and campaigns to drive conversions and customer lifetime value, managing content planning and deployment, executing segmentation strategies, conducting thorough testing and quality assurance, analyzing channel performance, and implementing A/B testing strategies to optimize user engagement and campaign effectiveness.

What you’ll do
  • Assist in overseeing the daily operations and execution of Jones Road Beauty's lifecycle marketing program across Email, SMS, and Direct Mail channels.
  • Support the development and optimization of automated lifecycle journeys and standalone campaigns to drive conversions, boost repeat customer revenue, and increase customer lifetime value.
  • Collaborate with the Director to manage content planning, briefing, creation, and deployment of lifecycle campaigns.
  • Assist in designing, executing, and refining segmentation strategies and content personalization based on user behavior and attributes.
  • Conduct thorough testing and quality assurance of all outbound messages, ensuring exceptional accuracy and attention to detail.
  • Track and analyze the performance of lifecycle marketing campaigns, providing detailed reporting, insights, and actionable recommendations to optimize user engagement and conversion.
  • Help define and implement A/B testing strategies to continuously improve campaign effectiveness.
What you’ll bring
  • 4+ years of experience managing customer lifecycle programs for DTC e-commerce companies, encompassing strategic planning, end-to-end campaign execution, analytics, and reporting.
  • Hands-on experience in managing daily operations within enterprise-level CRM platforms; familiarity with Klaviyo or PostScript is a strong plus.
  • Proficiency in data analysis and reporting tools such as Google Analytics, Looker, and Tableau.
  • Understanding and practical expertise in audience segmentation and personalization strategies.
  • Experience designing and conducting A/B tests, with the ability to translate results into actionable insights.
  • Exceptional attention to detail, strong cross-functional project management skills, and the ability to prioritize effectively in a fast-paced environment.
  • Adept at problem-solving, with a strategic mindset and an eye for detail.
  • Ability to thrive in a fast-paced, creative environment, demonstrating adaptability and resilience.
#J-18808-Ljbffr

  • Cainta, Philippines Cloudflare Full time

    At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding...


  • Cainta, Philippines Cloudflare Full time

    At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding...


  • Cainta, Philippines Delinea Inc. Full time

    About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire...


  • Cainta, Philippines Cloudflare Full time

    At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding...


  • Cainta, Philippines Cloudflare Full time

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...


  • Cainta, Philippines Cloudflare Full time

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...


  • Cainta, Philippines Cloudflare Full time

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...


  • Cainta, Philippines High Converting Content Full time

    Operations Manager / OBM / Account Manager Remote | Full-Time | Hiring in Mexico, Colombia, Argentina, and South America About the Role You’ll manage client relationships, track progress in Monday.com, and coordinate between clients, designers, editors, and leadership to keep projects moving forward. Alongside other operational tasks such as billing...


  • Cainta, Philippines Cloudflare Full time

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...


  • Cainta, Philippines Cloudflare Full time

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...