3PL Operations Coordinator

3 weeks ago

Muntinlupa, Philippines Jollibee Group Full time

Overview

The 3PL Operations Coordinator is responsible for supporting the oversight of third-party logistics providers through KPI tracking, contract obligation monitoring, and issue resolution support. This role ensures service delivery aligns with contractual terms and business expectations while contributing to continuous improvement efforts.

Responsibilities
  • Collect, validate, and consolidate data for KPIs such as OTIF, IRA, TAT, Damages, IA, and Reversal
  • Maintain performance dashboards and scorecards for weekly/monthly reporting.
  • Track and document third-party compliance with SLAs and contract terms.
  • Maintain a repository of 3PL contracts and key obligations.
  • Participate in quarterly business reviews and help prepare reports, presentations, and insights.
  • Provide the basic data required for the analysis of logistics costs.
  • Prepare a purchase requisition for standard materials, supplies, or services based on the budget.
  • Checks compliance of partners on standard building and facilities management activities, functions, operations and procedures (e.g., security, housekeeping, refrigeration, utilities, maintenance, etc.)
  • Prepare management reports related to HACCP, GWP, and EHSS.
Qualifications
  • Graduate of a Management or engineering course or any related field.
  • With at least 1 year of experience in an end-to-end warehouse operations (inbound and outbound)
  • With Strong data analysis and Excel/Google Sheets skills (Pivot Tables, Dashboards, etc.)
  • Must be organized, detail-oriented, and capable of handling multiple deliverables.
  • With Good communication skills and stakeholder coordination.
  • Knowledge of contract terms, SLAs, and vendor compliance is a plus.
  • Must be willing to do fieldwork and be assigned in Sucat, Muntinlupa (full onsite).

Fresh N' Famous Food Inc.- Chowking, the hiring entity, is a wholly owned subsidiary of Jollibee Foods Corporation.

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