Premier Helpdesk Analyst

4 weeks ago

Makati, Philippines Travelport Full time
Overview

Premier Helpdesk Analyst - Galileo English (APAC) | Travelport Makati, National Capital Region, Philippines

Job Description

Travelport is the brains behind many travel bookings (plane, car, hotel). Our technology helps book travel and we’re looking for the best thinkers to help us do it. We’re hiring for a Premier Helpdesk Analyst - English APAC.

How you’ll make an impact:

We’re looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.

Your role in action
  • Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues. Managing incidents from omnichannel offerings including phone, web submit, chat and email.
  • Identify and troubleshoot problems to minimize customer impact. Resolve problems reported by customers locally or refer to the correct service provider for rapid resolution within Travelport escalation procedures.
  • Adhere to resolution/escalation times to minimize impact. Continuously increase Travelport application knowledge to rapidly identify and resolve problems.
  • Report problems via Incident Management System. Monitor and track incidents to valid updates/resolutions. Identify trends to improve customer satisfaction.
  • Own and commit to problem resolution for Premier customers. Ensure all calls/incidents are handled promptly, courteously, accurately, and within Travelport policy. Promote self-service options (e.g., MyTravelport).
Could this be you?
  • At least 2 years of experience within a travel agency, tour operator or airline environment. GDS knowledge – Galileo GDS experience required. Experience with other GDS systems considered.
  • Experience with CETS or any other leisure tool is welcome but not required.
  • Strong customer relationship skills, collaborative, reliable, empathetic. Excellent English communication. Strong team player.
Benefits and culture

We’re a diverse and inclusive workforce. We’re committed to eliminating inequality and bias, and to providing a work environment where all employees can share their opinions and challenge norms.

Benefits include: competitive salary, 18 days holiday (increases with years of service) plus Christmas shutdown, hybrid working model, annual bonus (non-contractual), statutory sick pay, pension contribution, medical and dental insurance, new parent leave, life and accident insurance, and annual allowance for medicines.

Employment details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Information Technology
Equal opportunity

We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will provide any reasonable accommodations needed to participate in the application or interview process.

#J-18808-Ljbffr

  • Premier Helpdesk Analyst

    4 weeks ago

    Makati, Philippines Travelport Full time

    Overview Location: Travelport Makati, National Capital Region, Philippines. Travelport is the brains behind lots of your travel bookings – plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can’t solve mosquito bites or lost luggage, we can simplify a lot of the...

  • Premier Helpdesk Analyst

    3 weeks ago

    Makati, Philippines Travelport Full time

    Overview Join Travelport as Premier Helpdesk Analyst - NORAM. Based in Makati, National Capital Region, Philippines. The role provides guidance and technical support to frontline customer service across the Travelport range. Responsibilities Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues. Managing...

  • Premier Helpdesk API Analyst

    4 weeks ago

    Makati, Philippines Travelport Full time

    Overview Travelport Makati, National Capital Region, Philippines Join to apply for the Premier Helpdesk API Analyst role at Travelport. Travelport is the brains behind lots of your travel bookings—plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can’t solve...

  • IT Helpdesk/Service Desk Analyst

    5 days ago

    Makati City, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time ₱300,000 - ₱450,000 per year

    We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally.Key...

  • Corporate IT Analyst

    4 weeks ago

    Makati, Philippines RGP Full time

    Overview RGP Makati, National Capital Region, Philippines We are seeking an experienced IT Analyst in our Manila office. Under the general supervision of the Director, Support Services, Helpdesk Support provides technical support to all company end-users by identifying, researching, and resolving technical problems. This will be a hybrid role, in office 3...

  • Technical Product Consultant

    3 weeks ago

    Makati, Philippines Nityo Infotech Services Philippines Full time

    BPO Job Opportunities: Direct Hiring! Nityo Infotech Services Philippines Technical Product Consultant - 9 HC Location: Makati City Set up: Hybrid (3 days onsite, 2 days WFH, possibly full onsite during the training period) Schedule: Graveyard Shift Salary: 35,000 Qualifications: Technical Product Consultant • Extensive BPO experience of minimum...

  • 2025-7756 Service Desk Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines Arch Global Services Full time ₱300,000 - ₱450,000 per year

    Company DescriptionAGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound project management. We are dedicated to growing and developing our...

  • Client Support Analyst

    7 days ago

    Makati City, National Capital Region, Philippines Etrading Software Ltd Full time ₱900,000 - ₱1,200,000 per year

    Stable. Secure. Essential.Join the Tech Partner Behind Regulator-Mandated Financial Systems Worldwide.At Etrading Software, you'll be part of the team that designs and builds high-performance, low-latency systems used by global financial institutions, including Fortune 500 banks - across Europe, the UK, and beyond. This role is ideal for someone who enjoys...

  • IT.Application Support Analyst

    2 weeks ago

    Makati, Philippines Citco GSGS Full time

    Overview Application Support Analyst Hybrid Philippines About Citco The Citco group of companies (Citco) is a network of independent companies worldwide for over 70 years, all of which are leading providers of asset-servicing solutions to the global alternative investment industry. With $1.8+ trillion in AuA and operations across 36 countries with over 50...

  • Client Support Analyst

    5 days ago

    Makati Central Post Office, Philippines Etrading Software Full time ₱30,000 - ₱60,000 per year

    Stable. Secure. Essential.Join the Tech Partner Behind Regulator-Mandated Financial Systems Worldwide.At Etrading Software, you'll be part of the team that designs and builds high-performance, low-latency systems used by global financial institutions, including Fortune 500 banks - across Europe, the UK, and beyond. This role is ideal for someone who enjoys...