People Service Center Analyst
1 day ago
Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DONOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN,STEM OPT, etc.) NOW OR IN THE FUTURE. Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the GM Philippines office three times per week or other frequency dictated by the business. What You'll Do Responsible for the administration of day-to-day People Services calls, cases and activities being handled by People Services professionals, which are received from GM Employees and Customers, GBS sites, etcetera. Responsible for supporting the People Services Teams in the execution of other People Services tasks. Case Processing: Processing of cases assigned through various system touchpoints such as but not limited to calls and emails. Prioritizing and working on requests according to nature, urgency, and impact. Monitoring of personal queues and ageing cases. Following established processes for call and case handling and issue resolution including logging and documenting all inquiries into the case management tools, consulting knowledge resources, and escalating the case to other tiers and following through to resolution. Serving as the single point of contact for Employees and Customers for query resolution. Ensuring high-quality standards for all tasks assigned. Adhering to service level agreements (SLAs) established for case management. Referring to the People Services Supervisor and/or Senior Analyst-Team Lead cases that are prone or have already been raised to escalation stage. Continuous Improvement: Suggesting process improvements necessary for operational efficiencies and service excellence to drive quality, speed, simplicity, and safety. Maintaining and updating job aids and standard operating procedures knowledgebase. Operational Efficiency: Complying with the Global service level agreement, GM Corporate policies, and external regulatory requirements. Maintaining confidentiality of employee and customer information according to established practice. Performing based on the approved guidelines and job aids. Complaint Handling and Escalation: Ensuring timely resolution of clients' issues and concerns. Escalating of complex transactions to the People Services Supervisor and/or Senior Analyst-Team Lead. Your Skills & Abilities (Required Qualifications) Bachelor's degree in human resources, Business Administration, or related field. Experience in HR shared services or call handling environment is an advantage. Strong communication and interpersonal skills. Willing to receive phone inquiries for a majority of the work hours. Ability to manage multiple priorities in a fast-paced environment. Proficiency in case management tools and HR systems. High attention to detail and commitment to confidentiality. Willing to work night shift What Will Give You A Competitive Edge (Preferred Qualifications) Post-graduate degree. Experience in a contact center or shared service environment Familiarity with HR compliance standards and service delivery metrics. #J-18808-Ljbffr
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People Service Center Analyst
3 days ago
Manila, Philippines General Motors Full timePeople Service Center Analyst - VPP page is loaded## People Service Center Analyst - VPPremote type: Hybridlocations: Taguig City, National Capital Region (Manila), Philippinestime type: Full timeposted on: Posted Todayjob requisition id: JR- **Job Description****Sponsorship:** GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DONOT APPLY...
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People Service Center Analyst
3 days ago
Manila, Philippines General Motors Full timePeople Service Center Analyst - VPP page is loaded## People Service Center Analyst - VPPremote type: Hybridlocations: Taguig City, National Capital Region (Manila), Philippinestime type: Full timeposted on: Posted Todayjob requisition id: JR- **Job Description****Sponsorship:** GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DONOT APPLY...
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Manila, Philippines General Motors Full timeA leading automotive company in Metro Manila is looking for a People Service Center Analyst to manage People Services inquiries. The ideal candidate will have a Bachelor's degree in HR or Business Administration and strong communication skills. Responsibilities include processing cases, providing support, and ensuring high service standards. Join us to help...
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Analyst, People Systems
2 weeks ago
Manila, Philippines Baker & McKenzie Rechtsanwaltsgesellschaft mbH Full timeThe Analyst, People Systems will provide support in the delivery of People Systems function and be responsible for implementing and maintaining the Human Resource information systems of the Firm. Main responsibilities: Design all custom ad hoc reports, resolve all queries, ensure accuracy, prepare all business documents, provide upgrades if required and...
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Canada Service Workforce Real Time Analyst
1 week ago
Manila, National Capital Region, Philippines ADP Full time ₱300,000 - ₱600,000 per yearWorkforce Management Real Time Analyst (WFM RTA) Summary of Duties: The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call volume, daily attendance and program break schedules Work closely with the operations team to analyze and help improve their...
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Transport Center Analyst
4 weeks ago
Manila, Philippines H&M Full timeOverview Within H&M, our Logistics network ensures a seamless, flexible, and swift distribution process, by delivering products to our stores and online customers, every single day. Working as part of a demand-driven, efficient, circular supply chain, our dynamic logistics teams are consciously committed to and guided by our values. We work with scalable and...
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Professional Services Operations Analyst
3 weeks ago
Manila, Philippines RingCentral Full time**Professional Services Operations Analyst**Say hello to possibilities.****This is where you and your skills come in. We’re currently looking for: PS OPS Analyst** We are looking for an Operations Analyst to join the Professional Services Operations Team to support multiple processes of the Order-to-Cash business operations process. The role is an advanced...
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Transport Center Analyst
4 weeks ago
, Metro Manila, Philippines H&M Full timeCompany Description Within H&M, our Logistics network ensures a seamless, flexible, and swift distribution process, by delivering products to our stores and online customers, every single day. Working as part of a demand‑driven, efficient, circular supply chain, our dynamic logistics teams are consciously committed to and guided by our values. We work with...
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Real Time Analyst
3 weeks ago
Manila, Philippines Transcom Full timeOverview Transcom is looking for talented individuals like you to join our awesome team! Be the next Real Time Analyst for our Transcom Pasig site. Join our Transcom Family as a Real-Time Analyst! As a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance with customer service level agreements. This will include...
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Client Service Analyst
2 weeks ago
Manila, National Capital Region, Philippines JPMorganChase Full time $80,000 - $120,000 per yearJOB DESCRIPTIONIf you thrive in a fast-paced environment, excel at problem-solving, and are passionate about delivering outstanding client experiences, we invite you to bring your expertise to our team. Join us and make a meaningful impact at the center of our client support operations.As a Client Service Analyst within the Global Support Team, you will act...
