2025 Team Leader, Operations

2025 Team Leader Operations – Muntinlupa

Posted 4 days ago

Permanent

This is a remote position.

The Operations Manager plays a key role in driving the overall efficiency of the company. This position is responsible for planning, directing, and coordinating daily operations while ensuring that organizational goals are consistently met. The role involves managing personnel and resources, streamlining workflows, and implementing strategies that promote productivity and cost-effectiveness. The Operations Manager also monitors performance, identifies areas for improvement, and ensures that all tasks and projects are completed accurately, efficiently, and within established timelines.

This is a remote position.

About My Amazon Guy: My Amazon Guy is a growing digital marketing agency with over 500+ employees and clients. We are engaging, rewarding, and innovative. Our company aims to grow sales while giving our clients the peace of mind that everything on Amazon is taken care of.

Responsibilities:

• Policy & Process Development: Develop and implement operational policies and procedures to improve efficiency, drive performance, and reduce costs.
• Compliance Oversight: Ensure all operations align with legal, regulatory, and industry standards.
• Performance Monitoring: Track operations through data analysis, initiate corrective actions, and recommend improvements.
• Process Optimization: Identify inefficiencies, investigate shortfalls, and design improvement strategies.
• Quality Assurance: Establish and maintain high-quality standards across all services and projects.
• Team Leadership: Supervise and mentor team members, conduct regular 1-on-1s, and ensure accountability for timely, accurate work.
• Documentation & Tools: Create comprehensive SOPs and serve as an expert in Google Sheets and workflow management tools.
• Client & Service Oversight: Review projects for upsell opportunities, call out potential breakdowns (e.g., order/automation issues), and resolve them proactively.
• Service Expertise: Become highly knowledgeable in the company’s full range of service offerings, from Full Service Management to specialized audits, optimizations, and creative services.
• Collaboration & Communication: Partner with other stakeholders, provide operational insights, and align strategies with company goals.
• Innovation: Stay up-to-date with management trends and process optimization practices, introducing new tactics that optimize operational effectiveness.

Requirements

• Proven track record as an Operations Manager, or in a similar leadership role with experience in process optimization, compliance, and strategic operations management.
• Strong ability to lead, inspire, and develop teams, with experience in performance management, coaching, and conducting regular evaluations.
• Excellent written and verbal communication abilities, capable of clearly articulating strategies, providing feedback, and fostering collaboration across teams and stakeholders.
• In-depth knowledge of business management principles, operational best practices, and organizational strategy.
• Advanced knowledge of Microsoft Office Suite and G Suite, with demonstrated expertise in Google Sheets and the ability to create/manage complex spreadsheets.
• Strong analytical skills with the ability to assess challenges, identify root causes, and develop actionable solutions.
• Capable of setting long-term goals, anticipating challenges, and developing scalable processes that align with company growth.
• Ability to thrive in a fast-paced, evolving environment while managing multiple projects and priorities.
• Experience in service delivery and quality assurance, with a strong ability to identify upselling opportunities and ensure client satisfaction.
• Passion for staying up to date with emerging operational practices, tools, and technologies to keep the organization at peak performance.
• A dual-monitor setup is required (at least 8GB of RAM).
• Must have at least 25 Mbps internet speed.

Benefits

• 40 hours a week, 8 hours a day
• Competitive salary base
• Permanent WFH setup
• Unlimited FREE access to MAG School courses and SOP Library
• Work schedule is in EST (Monday-Friday only)
• Opportunities for professional development and career advancement

1550 Mandaluyong City, National Capital Region Career Connect

Posted 91 days ago

Permanent

A. Operations: Responsible for and supervises the overall activities and welfare of the Hospital and Clinic; ensures that all workings are manufactured in a correct, cost-effective and timely manner in alignment with specifications and quality requirements; o Review manpower/schedule o Recruitment needs o Comprehensive inventory management; Contributes towards the achievement of the company’s strategic and operational objectives; o Increased sales through active marketing programs promoting sales and client loyalty; o Spearhead education of Vets and receptionists; o Programs to encourage employee engagement and increase productivity; Examines financial data/statements and uses them to improve profitability; Provides analysis and recommendations, and monitors collections of ARs; Performs quality controls and monitors production KPI’s; Secures permits and accreditations with Government and Private agencies needed to operate Quality Standard Practices; Performs daily rounds of the Hospital and Clinic; Explores and inspects areas in the Hospital that need immediate attention; Conducts daily coordination with the Senior Operations Manager, Administrative and medical staff; Provides daily updates and reports to Senior Operations Manager (SOM) on activities, issues, concerns, and especially operation issues that need attention; Presents and provides daily sales report monitoring (report and invoice verification); Attends bi-monthly meetings (MANCOM) with Partners and other Branch Operations Managers; Prepares report: concerns and solutions; performance etc. Holds regular branch meetings with the hospital team to assess challenges and problems and to provide a viable solution to address concerns; Creates and executes Sales, Marketing, Finance, or operational plans and programs for the branch; Collaborates with Partners and other managers to create Sales, Marketing, Finance, and Business Development or Operational Plans for the VIP INC Animal Hospitals group; Acts as the immediate point person to handle, address and resolve all complaints of clients, including preparing written formal business communication to clients. Provides, writes and disseminates business communication that is pertinent to the branch B. Human Resources Handles overall people management of employees assigned to the branch, not limited to supervising personnel, addressing issues, monitoring performance, coaching, counseling, instilling discipline, provision of rewards or incentives deemed by the company, and other activities involving personnel management; Handles employee violations, provides incident reports and notices as well as serves penalties for offenses that are not grave in nature; In charge of plotting the schedule for all employees: Veterinarian, Veterinary support, Admin staff, and Handlers (every 2 weeks); adjust accordingly in case of short notice of staff absence or AWOL to ensure smooth operations of the clinic; Makes and prepares the payroll for all employees; Prepares a 100-Day Program for employees that includes, personnel management, activities, agenda, etc.; Approves leaves of employees and makes sure that manpower is sufficient to cover the whole shift and maintain operations; Tracks Employee Evaluation and assists HR Department as instructed and needed; Orients New Employees, immersion, and onboarding procedure; Handles and provides solutions regarding employee concerns, but not limited to disputes and issues, and escalates to HR Department when needed. C. Administrative Improves operational systems, processes, and best practices that safeguard organizational well-being, purchase materials, plan inventory, and ensure warehouse efficiency; Ensures complete supplies for the clinic through forecasting and inventory supervision; In charge of pre-approving purchases and accounts payable with final approval of the Supply Chain Manager; Prepares and explains to employees the office memoranda, announcements, and other office communication as assigned by the HR Department, Operations, Supply Chain, and Finance. Monitors attendance and tardiness of the employees; records and reports to HR Department infractions and violations committed by the employees on time; Tracks productivity of Vets and submits to HR Department the number of consults, surgeries, medical procedures, etc. Requirements: Bachelor’s/College Degree

Benefits 13th month, Govt Mandated benefits, HMO, 15 days paid SL and VL upon regularization

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