Jr Process Architect

Join to apply for the Jr Process Architect role at Globe Telecom 2 days ago Be among the first 25 applicants Join to apply for the Jr Process Architect role at Globe Telecom Get AI-powered advice on this job and more exclusive features. At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionSupports the design and continuous improvement of business processes by facilitating workshops, analyzing data to establish baselines, aligning with CX and operational goals, and collaborating on service improvement initiatives to drive KPI performance and process sustainability.Work Design Facilitation and Process BaseliningLeverages VOC, VOE, and VOP to drive improvement initiatives and ensure that customer-centric experiences are consistently delivered. Partners with the Process Architect in designing and maintaining the process development roadmap, aligning with strategic release planning. Facilitates collaborative workshops with process practitioners and management to gather insights and align on process roadmap priorities. Synthesizes workshop outcomes into actionable process documentation and improvement recommendations. Validates process improvements through testing and on-ground implementation checks to ensure accurate execution. Conducts regular process health checks against defined KPIs to track effectiveness and measure realized benefits from released improvements. Process Improvement PartnerDevelops and maintains end-to-end stitched Level 3 (L3) processes, including identification of key process KPIs and monitoring metrics, in close alignment with process owners. Serves as the custodian of L4 process integrity and evolution. Co-leads with Process Architect the service improvement initiatives focused on achieving target customer experiences and KPI outcomes. Provides the methodology, strategic direction, and coaching to Service Improvement Champions, ensuring full alignment with the service blueprint and customer journey. Performs periodic measurement of critical KPIs linked to ongoing improvement efforts. Recommends automation opportunities and capability enhancements to strengthen process performance and sustainability. Equal Opportunity EmployerGlobe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed hereMake Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Telecommunications Referrals increase your chances of interviewing at Globe Telecom by 2x Sign in to set job alerts for “Process Architect” roles. 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