CloudOps Engineer

Overview

Join to apply for the CloudOps Engineer role at Tyler Technologies .

Are you a cloud operations expert with a passion for automation and large-scale infrastructure? Do you thrive in a dynamic environment where your work directly impacts the future of government and school district technology? If so, we want you on our ERP Cloud Platform team at Tyler Technologies.

As a CloudOps Engineer, you will play a critical role in designing, building, and maintaining the highly available, scalable, and secure cloud infrastructure that supports our financial management, human resources, tax billing, and asset management solutions.

Responsibilities

• Service Desk Duties – Help our clients and stakeholders by participating in service desk activities and providing exceptional customer service.
• Provide On-Call Support – Participate in periodic on-call duties to maintain system stability and reliability.
• Learn DevOps Best Practices – Learn to advocate for and implement best practices and design patterns across all supported products and teams.
• Implement CI/CD Pipelines – Design, develop, and optimize CI/CD pipelines in collaboration with product teams.
• Enhance ERP Hosting Platform – Leverage Infrastructure as Code (IaC), Configuration Management, and Event-Driven Infrastructure to ensure secure, scalable, and resilient deployments.
• Develop Automation Tools – Create tools to streamline service deployment and improve monitoring in a large-scale distributed environment.
• Drive DevOps Transformation – Architect and implement innovative software solutions that support DevOps and Agile initiatives.
• Collaborate Across Teams – Work with internal and external teams to develop and implement efficient solutions.
• Foster a Learning Culture – Continuously expand expertise and share knowledge with colleagues to support professional growth.
• Offer Constructive Feedback – Provide respectful and actionable feedback to leadership to improve DevOps strategies.
• Stay Informed – Maintain understanding of DevOps principles and advocate for best practices across application teams.

This role requires a proactive mindset, a passion for innovation, and the ability to work effectively in a dynamic, collaborative environment.

Qualifications Technical Experience

• Service Desk Experience – Prior service desk experience preferred
• Jira and Confluence – Previous experience with Jira and Confluence required
• Cloud & DevOps Expertise – Interest in cloud-focused DevOps, CloudOps, or software engineering in AWS
• CI/CD Experience – Experience with CI/CD, automation pipelines
• Linux Administration – Experience with Linux-based systems
• Linux and Windows Configuration – Tools such as Ansible, Run Deck, Chef and Puppet
• High Availability & Security – Designing or maintaining highly available and secure cloud systems
• AWS Workload Management – Migrating and managing workloads in AWS
• Software Development – Experience in an object-oriented language (C# .NET preferred)
• Scripting Skills – Bash or Python
• Infrastructure as Code (IaC) – Terraform (preferred)
• CI/CD Platforms – Harness, Jenkins, or GitHub Actions
• Monitoring & Observability – Real-time monitoring tools such as Datadog
• Microservices Architecture – Microservice-based system design

Soft Skills & Mindset

• Verbal and Written Communication – Effective communication with technical and non-technical audiences
• Attention to Detail and Organizational Skills
• Problem-Solving Ability
• Collaboration & Communication
• Self-Motivation
• Commitment to Best Practices
• Continuous Learning

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Software Development

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