Senior CloudOps Support Analyst

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Description

Why Join Us? At Tyler Technologies, we’re building the next generation of ERP solutions to power Connected Communities helping local governments and school districts centralize data and streamline their operations. As a CloudOps Engineer, you will play a critical role in designing, building, and maintaining the highly available, scalable, and secure cloud infrastructure that supports our financial management, human resources, tax billing, and asset management solutions.

What You’ll Do

• Develop & Optimize Cloud Infrastructure – Build and enhance the cloud environment that powers our next-generation ERP solutions.
• Automate & Improve Operations – Implement automation tools to streamline deployments, monitoring, and security.
• Ensure Scalability & Security – Maintain a robust, secure, and efficient cloud environment to support our growing customer base.
• Collaborate & Innovate – Work alongside top engineers to drive continuous improvements in cloud operations and software development.

Who We’re Looking For

• Cloud & Automation Expertise – Passion for cloud operations with a focus on automation, scalability, and security.
• Software Development Skills – Passion for building and maintaining cloud-based services at scale.
• Passion for Innovation – A problem-solver eager to push the boundaries of cloud technology.

Join a company that’s making a real impact by helping local governments and school districts operate more efficiently. If you’re ready to take on the challenge and be part of something bigger, apply today

Responsibilities

• Service Desk Duties – Help our clients and stakeholders by participating in service desk activities and provide exceptional customer service.
• Provide On-Call Support – Participate in periodic on-call duties to maintain system stability and reliability.
• Learn DevOps Best Practices – Learn to advocate for and implement best practices and design patterns across all supported products and teams.
• Implement CI/CD Pipelines – Design, develop, and optimize CI/CD pipelines with various product teams.
• Enhance ERP Hosting Platform – Build the next generation of ERP hosting platform using IaC, Configuration Management, and Event-Driven Infrastructure for secure, scalable deployments.
• Develop Automation Tools – Create tools to streamline service deployment and improve monitoring in a large-scale distributed environment.
• Drive DevOps Transformation – Work with teams to architect and implement innovative software solutions that support DevOps and Agile transformation initiatives.
• Collaborate Across Teams – Work closely with internal and external teams to develop and implement efficient solutions.
• Foster a Learning Culture – Continuously expand your expertise and share knowledge with colleagues to support professional growth.
• Offer Constructive Feedback – Provide respectful and actionable feedback to leadership to improve DevOps strategies and objectives.
• Stay Informed – Maintain a strong understanding of DevOps principles and advocate for best practices by application teams.

Qualifications Technical Experience

• Service Desk Experience – Prior service desk experience preferred
• Jira and Confluence – Previous experience with Jira and Confluence required
• Cloud & DevOps Expertise – Passion for learning in a cloud-focused DevOps, CloudOps, or software engineering role, preferably in AWS
• CI/CD Experience – Passion for working in a CI/CD environment, implementing and maintaining automation pipelines
• Linux Administration – Experience with Linux-based systems
• Linux and Windows Configuration – Familiarity with tools such as Ansible, Rundeck, Chef and Puppet
• High Availability & Security – Interest in designing or maintaining highly available and secure cloud systems
• AWS Workload Management – Interest in migrating and managing workloads in AWS
• Software Development – Interest in developing in an Object-Oriented language (C# .NET preferred)
• Scripting Skills – Proficiency in Bash or Python
• Infrastructure as Code (IaC) – Interest in IaC such as Terraform (preferred)
• CI/CD Platforms – Interest in Harness, Jenkins, or GitHub Actions
• Monitoring & Observability – Interest in real-time monitoring tools such as Datadog
• Microservices Architecture – Interest in microservice-based system design

Soft Skills & Mindset

• Verbal and Written Communication – Ability to communicate effectively with technical and non-technical audiences
• Attention to Detail and Organizational Skills – Strong attention to detail and ability to stay organized across multiple tasks
• Problem-Solving Ability – Capable of analyzing and resolving complex technical challenges
• Collaboration & Communication – Strong collaboration and written communication skills
• Self-Motivation – Ability to work independently and as part of a team
• Commitment to Best Practices – Passion for defining and implementing industry best practices
• Continuous Learning – Willingness to learn new technologies and share knowledge

This role is ideal for someone eager to grow in a cloud-native DevOps environment, apply best practices, and contribute to a culture of learning and innovation.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development

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