Business Process Engineer

Overview

We are seeking a Business Process Engineer to support process improvement initiatives, including process automation solutions and quality improvements, in partnership with GSSC functions and global stakeholders. The focus is on process re-engineering, reducing process gaps and variations, and executing the continuous improvement framework.

Responsibilities

• Identify opportunities for improvement, measure process efficiencies, validate improvement benefits, and partner with the business to perform continuous improvement activities.
• Establish and maintain process governance and framework; identify cross-functional processes through scoping, analysis, and definition of best practices (internal and external to the organisation).
• Manage continuous improvement programs for the GSSC (e.g., Kaizen/Idea Generation).
• Ensure continuous improvement methods are implemented consistently across the centre Top Down, Bottom Up, and Cross-functional.
• Partner with Operations to align and prioritise initiatives and monitor until completion.
• Roll out and facilitate CI Forums such as Kaizen, CI, and OE Forums.
• Conduct CI workshops (Kaizen, Lean/Six Sigma, RCA, FMEA) with the business and service delivery teams in the organisation.
• Build and maintain effective partnerships with local and onshore stakeholders.
• Utilise leading practice methods and tools to document as-is processes and design to-be processes when needed.
• Perform ongoing reviews to ensure customer needs are met.

Qualifications

• Required Education : Bachelor's Degree or equivalent combination of education and work experience.
• Required Experience : 5 years of relevant experience.
• Preferred Competencies/Skills :
  • Excellent verbal and written English communication; comfortable dealing with all levels of management (GSSC and onshore).
  • Excellent workshop facilitation and data gathering skills.
  • Process flow design and optimisation.
  • Project management skills from implementation to completion.
  • Excellent stakeholder management skills.
  • Familiarity with process automation tools.
  • Proficient in desktop data applications such as Power BI and Excel.
  • Adaptable to change and able to work in a dynamic environment.
  • Ability to manage multiple initiatives across centre-wide and regional projects.
  • Strong agility and flexibility.
• Preferred Experience :
  • 3-5 years in as-is process discovery and to-be process modelling and analysis, using structured methodologies with proven results.
  • Led multiple CI projects delivering tangible benefits.
  • At least 1 year experience in the financial services industry, preferably in insurance.
  • At least 2 years relevant experience in general management, leadership and team coaching.
  • Experience in a consulting or shared services environment.
  • Graduate degree in Business, Engineering or related disciplines.
  • Lean Six Sigma Green Belt Certification or equivalent.
• Preferred Knowledge :
  • Knowledge in process and data analysis.
  • Knowledge in Lean/Six Sigma, Quality Management.
  • Knowledge of Process Maturity Framework.
  • Understanding of risk and internal control concepts and their application to evaluating business processes and areas/functions.
  • Understanding of metrics definition, implementation and analysis; ability to provide insights.
  • Application of CI tools such as process mining or statistical tools.
  • Awareness of Agile (Scrum) practice and/or Project Management.
  • Knowledge of the Insurance industry is preferred.

QBE Cultural DNA

• Everything we do at QBE is underpinned by our DNA, the seven cultural elements; we expect employees to role model behaviours that align with these elements: customer-focused, technical experts, inclusive, fast-paced, courageous, accountable, and a team.
• All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices.

Legal and Application Details

• US Only - Disclaimer: To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made for individuals with disabilities.
• Job Type: Individual Contributor
• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Insurance

How to Apply

To submit your application, click Apply and follow the steps.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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