Technical Support Engineer

About Us Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals. Job Description Join Our Team We are on the lookout for a Technical Support Engineer to enhance our team. Specializing in HIPAA-compliant, healthcare-focused automation solutions, we provide essential tools to healthcare professionals. Your role will be pivotal in assisting our users and partners, ensuring they make the most of our innovative platform. What You\'ll Do Directly assist customers using our platform, addressing their needs and resolving issues related to their workflows. Leverage your technical expertise to troubleshoot and solve technical problems. Adapt to a variety of challenges and situations, bringing solutions and innovative thinking. Communicate effectively in writing, as our team operates remotely. Efficiently manage your time and tasks, balancing various responsibilities in a dynamic environment. Qualifications / Skills Technical Proficiency: Solid understanding of APIs and how integrations work. Able to troubleshoot an integration at a basic level and interpret common errors. Problem-Solving: Ability to diagnose and resolve complex technical issues efficiently. Strong critical thinking and innovative problem-solving skills. Communication: Excellent verbal and written communication skills, able to explain complex technical concepts to a non-technical audience. Customer Service: Strong customer service orientation with a patient and empathetic approach to handling user queries. Adaptability: High adaptability to change, able to manage multiple tasks and priorities in a fast-paced, remote environment. Team Collaboration: Ability to work collaboratively in a remote team setting. Continuous Learning: Commitment to ongoing personal and professional development, keeping up with latest technologies in healthcare IT and automation. Attention to Detail: Meticulous attention to detail in troubleshooting and issue resolution. Time Management: Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines. Experience in setting up workflow automation: Zapier / Make.com / tray.io / pipedream / activepieces / N8N. Work Location Home-based Strong internet connection (minimum of 20 Mbps) Own Laptop/PC (minimum of i5, 8GB RAM) Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly. By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only. Seniority level Entry level Employment type Full-time Job function Information Technology Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at Outsourced by 2x Taguig, National Capital Region, Philippines 1 month ago Manila, National Capital Region, Philippines 3 days ago National Capital Region, Philippines 4 months ago Manila, National Capital Region, Philippines 5 hours ago IT Helpdesk Support Level 1 (Nightshift - WFH) Up to 21,000 Package Makati, National Capital Region, Philippines 2 months ago National Capital Region, Philippines 4 days ago Manila, National Capital Region, Philippines 2 weeks ago Taguig, National Capital Region, Philippines 1 week ago Upcoming roles Engineering Assistant (CW - - PTEA) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr