Associate Infrastructure Reliability Engineer
3 weeks ago
Associate Infrastructure Reliability Engineer
Manulife, Quezon City, National Capital Region, Philippines
Join to apply for the Associate Infrastructure Reliability Engineer role at Manulife .
OverviewThe Associate Infrastructure Reliability Engineer position offers an opportunity to provide tier one technical support at the Global Operations Command Center in Quezon City, Philippines. This role is responsible for ensuring the smooth operation of Manulife’s infrastructure and IT services 24/7/365, supporting reliable and efficient service delivery. You will gain experience in monitoring infrastructure components, troubleshooting system issues, and collaborating with Infrastructure, DevOps, and Application teams to handle incidents and service requests. This role supports growth in a dynamic environment with opportunities for learning, development, and collaboration in a diverse and inclusive workplace.
Position Responsibilities- Monitor infrastructure components on-premises and in the cloud and perform daily system activities.
- Provide 1st level support for issues related to infrastructure, including IaaS and PaaS components, as part of a team that delivers 24/7 operational services.
- Perform system checks and basic maintenance, troubleshoot system operating problems, and determine the cause of system interruptions.
- Assist Infrastructure, DevOps, and Application teams in creating and handling monitoring and troubleshooting tasks, and in the coordination and resolution of incidents.
- Document procedures and contribute to onboarding of new tools and processes through improved automation.
- Work arrangement: This position requires full-time, onsite presence at the Global Operations Command Center in Quezon City, Philippines.
- 24/7/365 coverage: The role involves providing continuous support to maintain infrastructure and IT services.
- Shifting schedules: The position operates on an 8-hour shift schedule, 5 days a week, with shifts alternating between early, mid, and night shifts. Shift patterns may change based on management and business needs.
- 1 to 3 years’ experience in supporting applications in production environments running on Linux
- Knowledge in Incident Management and Problem Management
- Experience in monitoring and basic troubleshooting
- Documentation and administration skills
- Must possess at least a bachelor’s degree
- Experience with Microsoft Azure
- Experience working with IaaS and PaaS in Microsoft Azure, such as Managed SQL web apps
- ITIL v3 Foundation Certification
- AZ-900 Certification is a plus
- Knowledge in SQL administration and IIS administration is preferred
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are valued.
- As part of our global team, we’ll support you in shaping the future you want to see.
- Mid-Senior level
- Full-time
- Information Technology
- Industries: Insurance and Technology, Information and Media
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