Executive Administration Business Support Manager

Executive Administration Business Support Manager JPMorganChase invites you to apply for the Executive Administration Business Support Manager role. In today’s environment, Executive assistance plays a significant role in shaping business. The Executive Administration Manager will create structured solutions to enhance support services and become a subject matter expert in the field, managing a team of Business Support Specialists. Candidates should possess advanced Executive Assistant skill set, including confidentiality, strong work ethic, time management, resourcefulness, diligence, and a strong business and client‑deliverable focus. The ability to balance competing priorities across EA and business deliverables is key. Professionalism, drive, and determination, alongside an avid interest in the business, are essential in fostering a senior platform and global network. Key Responsibilities Deliver high‑level executive assistance and administration support to stakeholders, ensuring confidentiality, resourcefulness, and diligence. Lead and mentor a team of Business Support Specialists, fostering a collaborative environment that enhances exceptional support services. Collaborate with global partners and senior stakeholders to translate firm strategy into actionable business challenges and opportunities. Interface with multiple lines of business, Business Managers, internal partners, corporate support functions, and external clients to ensure cohesive executive support across the organization. Exhibit professionalism, drive, and determination, contributing to a senior platform and global network. Job Responsibilities Lead and manage a team of administrative assistants, providing mentorship, coaching, and career development. Perform day‑to‑day team management activities, including ongoing feedback, approvals, and recruiting. Continuously manage coverage planning, including admin support ratios, temporary coverage needs, workload monitoring, and rebalancing. Motivate individual and team performance through coaching and mentoring. Supervise direct reports and provide comprehensive support to high‑level executives and stakeholders. Ensure oversight for local control and reporting activities for assigned line of business and manage all facets of the performance management process. Align executive assistant support with business priorities and drive operational improvement initiatives. Govern core business processes, deliver on KPIs, and ensure team fluency in key policies and business practices (e.g., Expense Policy). Efficiently manage complex calendar and inbox activities, phone coverage, travel, and expense processing, ensuring adherence to firm‑wide policies. Manage client relationships and support complex client needs, including line‑of‑business projects and employee engagement activities. Collaborate with other functional groups and senior leaders to ensure consistent service delivery, maintain strong partnerships, and advocate for administrative staff needs, driving talent and career management for the team. Required Qualifications, Capabilities and Skills Must be amenable to working onsite following night shift (US hours). Established experience in senior administrative support or operational management. Innovative, solution‑focused individual with strong project management and leadership capabilities. Ability to make independent decisions and work effectively with minimal supervision. Clear, concise written and verbal communication style across multiple audiences. Capable of handling multiple tasks and adapting to changing priorities seamlessly. Exceptional partnership and interpersonal skills for influencing and building relationships. Control orientation with a focus on compliance and risk mitigation. Proficiency in Microsoft Office Suite and ability to integrate and use new technologies effectively. Self‑starter with a proactive mindset, able to take full ownership and drive an agenda. About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our 200‑year legacy has made us a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success. Equal Employment Opportunity We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute. We also make reasonable accommodations for applicants’ and employees’ religious practices and mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. #J-18808-Ljbffr