
Senior Learning Analyst
4 weeks ago
Overview
Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Learning Analyst working remotely in Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC
*if certified in country, use this paragraph and update Country in Red otherwise, please remove: Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in says it all
Responsibilities- Coordinate, communicate, launch, and execute blended learning training programs; conceptualize and implement curricula for sustained business growth.
- Provide coaching, motivation, and support to enhance engagement and success of a team of training managers and specialists in attaining targets and goals.
- Communicate with external clients to align on training needs and results.
- Report to Senior Manager, Learning & Development and contribute to a global operation as part of a world-class team.
- Operate within the Learning Science, Innovation, and Technology (LSIT) Center of Excellence to oversee testing, selection, deployment, and maintenance of learning solutions that use evidence-based, learner-centric, scalable, and data-driven technologies, including innovations in automation, e-learning design, multimedia design, knowledge management, training delivery, social-collaborative learning, and learning simulations—mediated by AI.
- Translate ideas from Learning Innovation Specialists into repeatable, documented, and well-governed solutions across four pillars: Process & Vendor Governance; Documentation Factory; Learning Tech Requests & Support Intake; Dashboards & Insights.
- Review, document, and update documentation for tools and applications used for customer-facing training; serve as liaison between Learning Innovation and Technology and other L&D, IT, Product, and Sales teams.
- Review, document, and update SOWs and agreements regarding tools and applications.
- Document and maintain a database of technical aspects regarding access, approvals, integrations, and data security for internal IT teams and clients.
- Submit purchase requests and ensure generation of purchase orders in TTEC’s procurement platform.
- Maintain the intake process to track learning technology access requests, troubleshooting, and product support.
- Create documentation such as sizzle reels, job aids, infographics, and FAQ guides for demos, workshops, and educational sessions on learning innovation and technology for internal teams and clients.
- Oversee the department’s PowerBI dashboard for goals and tasks related to enterprise and customer-facing/operational learning innovation and technology.
- Maintain an internal knowledge base on emerging trends in learning science and technology, particularly in NLP, generative AI, and agentic AI.
- Bachelor’s degree with a strong background in technology and technical writing.
- Advanced Internet skills and computer knowledge.
- Knowledge of and practical application in project and process management, especially agile approaches (e.g., scrum and/or rapid prototyping).
- Advanced Office skills (especially Excel) and PowerBI.
- 4+ years of experience in creating technical documentation (e.g., SOPs, knowledge articles, tech specifications, user manuals) and creating user content leveraging multimedia and basic graphic design.
- Excellent communication skills (verbal and written), particularly presentation skills; advanced English (CEFR: C1) for offshore locations.
- Excellent analytical and problem-solving skills.
- Excellent organization and prioritization skills; ability to manage multiple responsibilities in a fast-paced environment.
- Strong collaboration skills in a highly matrixed environment; ability to influence and work with stakeholders from L&D, Sales, Operations, and IT.
- High level of innovation and creativity.
- Self-starter, proactive, and goal-oriented, able to work independently with minimal direction.
Use if US based role: Visit for more information.
Use if Non US based role: Visit for more information.
The anticipated range is (Update Compensation/Range). Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC
Our business is about making customers happy. Since 1982, we\'ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world\'s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
LI-Remote
#J-18808-Ljbffr-
Senior Business Analyst-Learning and Development
4 weeks ago
Calamba, Philippines UnitedHealth Group Full timeOverview Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented...
-
Senior Valuation Analyst
2 weeks ago
Calamba, Philippines Outsourced Pro Global Full timeOverview Senior Valuation Analyst role supporting valuation efforts for Australian residential property assets — ensuring every report reflects accuracy, consistency, and strategic impact. You’ll work alongside the team leader to produce high-quality Comparable Sales Reports (CSA), validate junior analyst outputs, and refine valuation methodologies to...
-
Accounts Receivable Analyst
4 weeks ago
Calamba, Philippines dbt Labs Full timeJoin to apply for the Accounts Receivable Analyst role at dbt Labs Join to apply for the Accounts Receivable Analyst role at dbt Labs About Usdbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics...
-
Senior Finance Analyst – GL
4 days ago
Calamba, Calabarzon, Philippines Asurion Full time ₱1,200,000 - ₱2,400,000 per yearJob Purpose The Senior Finance Analyst ensures the accuracy, integrity and timeliness of transaction bookings of Asurion Hong Kong, Ltd (ROHQ). The person leads the monthly expense review and participates in account analysis, policy enhancements, adherence to GAAP and drives process improvements to gain productivity and efficiency of these functions. Key...
-
Data Analyst
2 weeks ago
Calamba, Philippines Calamba Medical Center Full timeThis is a full-time on-site role for a Data Analyst (Seasonal) at Calamba Medical Center, located in Calamba. The Data Analyst will be responsible for collecting, processing, and performing statistical analyses on data. Daily tasks also include developing data models and generating reports. The role will involve working closely with the HR Department to...
-
Accounts Payable Analyst
4 weeks ago
Calamba, Philippines DOXA Talent Full timeJoin to apply for the Accounts Payable Analyst role at DOXA Talent Join to apply for the Accounts Payable Analyst role at DOXA Talent Role SummaryOur client is looking for a highly capable and motivated Accounts Payable Analyst who is ready to step into a supervisory role within the next 12 months. This is a unique opportunity for a professional with...
-
Data Configuration Analyst
4 weeks ago
Calamba, Philippines Employment Hero Full timeOverview Data Configuration Analyst - Remote at Employment Hero. As a Data Configuration Analyst, you’ll be working with our Customer Experience Delivery teams and will be instrumental in driving outcomes for customers during their implementation journey. The EH Way We are Mission First - everything we do is driven by our Mission. We are Remote First - we...
-
Data Analyst
2 weeks ago
Calamba, Philippines Calamba Medical Center Full timeThis is a full-time on-site role for a Data Analyst (Seasonal) at Calamba Medical Center, located in Calamba. The Data Analyst will be responsible for collecting, processing, and performing statistical analyses on data. Daily tasks also include developing data models and generating reports. The role will involve working closely with HR Department to support...
-
Senior Oracle Fusion Financial Analyst
2 weeks ago
Calamba, Philippines Cloudflare Full timeAbout Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...
-
Sr. FP&A Analyst
2 weeks ago
Calamba, Calabarzon, Philippines Asurion Full time ₱1,200,000 - ₱2,400,000 per yearThe Senior FP&A Analyst will work closely with TCP Supply Chain to drive achievement of AOP Targets. The role will also help in driving the identification, delivery, and measurement of full potential initiatives. This position will be responsible in preparing cost projections (annual, quarterly and monthly) and business case models and analysis that will...