
PRODUCT SUPPORT OFFICER
2 weeks ago
Overview
Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach
Position Title: Product Support Officer
Job Summary
The Product Support Officer shall be responsible for providing strategic administrative and segment support to the CASA, Payments and Debit Cards business units. He/She shall also ensure that the RPD team has sufficient resources to meet its goals, and that the resources are used optimally.
Responsibilities- Oversees generation of regular reports and monitoring dashboards; analyzes the department’s performance vs plan
- Manages project status and ensures compliance to plans; coordinates with external units to resolve issues
- Assists in monitoring and timely measurement of effectiveness of initiatives or campaigns
- Oversees budget development, management, and monitoring
- Consolidates the OPEX / CAPEX budget for review before submission to FPAD
- Monitors BUDCOM action items
- Workplace Complaints Management & Tracking
- Oversees monitoring of audit, compliance and fraud items
- Budget development, management, and monitoring
- Reviews & summarizes consolidated budget for OPEX / CAPEX before submission to FPAD
- Monitors BUDCOM action items & Marketing budget for Products
- Monitors compliance to budget
- Monitors audit, compliance and fraud items
Rank: Junior Officer
Office Location: The Shops, BGC
Business Unit: CBS - Retail Deposits and Payment Products Division
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