Senior Account Manager

5 days ago


Quezon City, Philippines UTAK Full time

UTAK Quezon City, National Capital Region, Philippines Overview Act as the primary point of contact for key accounts, building strong, trust-based relationships with clients Resolve all client concerns, requests, and escalations promptly and professionally, ensuring satisfaction and retention Regularly engage with clients to understand their operations, account usage, and pain points, ensuring a smooth and positive experience with UTAK Track and analyze account performance, usage trends, and branch expansion to identify risks, opportunities, and growth potential Design and implement strategic growth plans for key accounts, supporting client expansion and maximizing their use of UTAK solutions Proactively identify and drive upsell and cross-sell opportunities that strengthen client partnerships and generate additional revenue Advise clients on business strategies and operational improvements to optimize their performance and outcomes with UTAK Monitor account KPIs, prepare reports, and provide insights to guide both client strategies and internal decision-making Support and mentor associate by sharing best practices in account handling, client engagement, and issue resolution Minimum Qualifications 3+ years of experience in Key Account Management, Client Success, or Strategic Partnerships Proven experience managing enterprise or complex client accounts Strong leadership skills with the ability to mentor junior team members Excellent communication, problem-solving, and relationship-building skills Ability to handle escalations and resolve issues independently Analytical mindset with skills in tracking account performance, identifying growth opportunities, and preparing reports Highly organized, proactive, and adaptable, with experience in fast-paced or startup environments Comfortable in a hybrid work environment with both remote and onsite collaboration Note: Salary is negotiable. Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Technology, Information and Internet Referrals increase your chances of interviewing at UTAK by 2x Get notified about new Senior Account Manager jobs in Quezon City, National Capital Region, Philippines . #J-18808-Ljbffr



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