Market Research Telephone Interviewer

Location: Makati, Philippines (Office-based)

About Us: RONIN International (part of the Rippleffect Group) is an award-winning independent market research and consultancy company offering research services worldwide. We are proud to be the research partner of many leading global brands and operate globally, with offices in the UK, Hong Kong, Philippines, Germany & Portugal.

Philippines to join our team. The successful candidates will be responsible for conducting surveys and interviews over the phone, gathering essential information, and ensuring accuracy in data collection. This role is crucial for supporting our research and customer feedback initiatives.

Full training is provided on our internal processes and platforms; experience of phone-based communications with businesses is preferred and confident spoken communication skills are essential. No sales activity is required as we conduct only confidential research studies, but a professional, polite and persuasive manner is required.

This position will involve engaging with survey participants in businesses across North America and Asia. Participants across North America and Asia require flexibility and the ability to work either night shifts or local region business hours.

• Conduct confidential phone interviews with participants in a professional and courteous manner.
• Gather data and insights by asking targeted questions and actively listening to responses.
• Accurately record responses in designated systems or software.
• Ensure compliance with data privacy and confidentiality regulations.
• Maintain a thorough understanding of survey topics and objectives, effectively communicating the purpose of the survey to respondents.
• Manage appointments, scheduling and follow up calls as necessary.
• Collaborate with supervisors, team leaders, and other research colleagues to ensure all procedures and instructions are correctly followed.
• Report any issues encountered during calls to management for resolution.
• Stay updated on company information to answer any questions or information requests from participants.
• Maintain full records of work progress for each project.
• Regularly report progress to Supervisors and managers on assigned projects.
• Meet daily and weekly performance targets for calls conducted, completed surveys, and data accuracy.
• Assist in the development and testing of interview scripts and questionnaires.
• Handle and resolve any issues or questions from participants.
• Perform project-related administrative tasks as necessary.
• Adhere to RONIN's market research quality procedures.
• Understand the market research process and confidentiality requirements related to participant confidentiality and best practices, including processes related to RONIN quality standards.
• Perform to the expected quality requirements.

• High school diploma or equivalent; further education is a plus.
• Previous experience as a market research telephone interviewer is advantageous.
• Experience in a call centre, customer service, or data collection role is preferred.

If you are looking for ..., get in touch with us right away by sending your CV & a short cover note highlighting why you are interested in this role and joining Fat Media/Reading Room/RONIN.

Please submit your application through our careers site so that it is uploaded onto our recruitment system. We have tried to simplify the application process as much as possible, and won’t ask you to complete a lengthy application form – you can apply with your CV or LinkedIn profile - but if you don’t apply through our careers site, unfortunately we cannot always guarantee your application will be reviewed, or that you will receive a response, particularly if we receive strong interest in the role.

Given the nature of the business and our clients’ requirements, any job offers issued will be conditional upon the return of a satisfactory basic DBS check and employment references.

Rippleffect Group is committed to encouraging equality, diversity and inclusion among our workforce and everyone we work with, and eliminating unlawful discrimination. We base all our employment decisions on merit, job requirements and business needs. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

Find out more about Fat Media…