Business Continuity Officer

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The Business Continuity Officer reports to the Business Continuity Executive. This role requires a significant understanding of business continuity planning methodologies and support of critical business operations. The business continuity officer will assist in planning, maintaining, implementing, and improving the business continuity program.

The Business Continuity Officer is globally responsible for providing support and guidance to the end-to-end implementation of the BCM program of TaskUs.

The responsibilities include, but are not limited to:

• Coordinates with the Senior Management Team, in real-time, during actual incidents or potential unplanned business interruptions. BCO serves as a point of contact for any identified resilience issues and risks within the business.

• Collaborates with the Incident Management Committee for all TU sites and ensures proper coverage across the organization with global Business Continuity Plan owners.

• Liaise with incident owners (IT, Safety, or Facilities, etc.) on any incident reported through IMC that may potentially disrupt business operations and provide the team with direction/guidance, as appropriate, in the execution of Business Continuity Strategies.

• Subject-Matter-Expert in administering Risk Assessment, Business Impact Analysis, and identifying BC strategies required in the development of Business Continuity Plans supported in the organization.

• Works closely with Operations and Client Services across the organization to ensure an effective understanding of Business Continuity Plans of the organization and their campaigns.

• Leads and conducts development and maintenance of the BCP documents, facilitating BC awareness, Simulation, Tabletop, and Call Tree and all other relevant exercises as part of the BCM lifecycle.

• Accountable for identification, understanding, management, mitigation, remediation, or acceptance of (planned or unplanned) risks and issues assigned to the organization globally.

• Kept abreast of current events, and global news on a daily basis, specifically to Geos with TU sites, events that may lead to business interruption or risk the safety of the employees and the organization.

• Monitor and provide periodic updates to IMC for any potential or ongoing incidents/crises.

• Assists and helps the Business Continuity Executive in the day-to-day operations of BCM program of TaskUs.

Qualifications:

• Must be a Bachelor’s degree holder

• Professional certification and training are an advantage (DRII, BCI, etc.)

• Knowledge of the Business Continuity Life Cycle and Methodologies

• Knowledge of IT disaster recovery and Facilities redundancies, an advantage

• Experience in stakeholder management, an advantage

• Background in Occupational Safety & Health, an advantage

• Strong knowledge and experience in Business Process Outsourcing are an advantage

• Ability to work under extreme pressure during incident response and recovery

• Ability to coordinate and communicate effectively during a crisis, emergency, disaster, or security incident

• Strong oral and written communication and interpersonal skills

• Able to effectively plan and organize work. Availability when needed 24x7 basis and ability to participate in an on-call and shifting schedule.

• Work effectively with ambiguity and change (i.e work on a shifting schedule, long hours, weekends, holidays, and on-call)

• Ability to communicate clearly and appropriately based on the audience with excellent facilitation and customer service skills.

• Ability to liaise with leaders of every function during incident response

• Willingness to travel for ocular inspections and other matters relating to business continuity, as needed

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL .