Senior Customer Success Manager, High Touch

3 weeks ago

Cagayan Philippines Buscojobs Full time

Senior Customer Success Manager High Touch

Makati, National Capital Region — ILLIMITADO, INC.

Job Description

  • Overall responsibility of perfect implementation of all client payroll rules
  • Stay updated on changing DOLE rules and updating the software accordingly
  • Runs payroll for clients
  • Develop Excel back-ups for calculation
  • Automate payroll on the HCMS for all current clients
  • Handles existing and new client’s data migration
  • Ensure successful On-boarding and Implementation of our Human Capital Management Software (HCMS) for all Clients
  • Work with other teams internally and at client’s end to ensure roadblocks are getting resolved
  • Define the project plan for each implementation and ensure all timelines are met
  • Interact with clients including site visits for implementation and maintain a good rapport
  • Ensure timely resolution of all client concerns post implementation
  • Promotes client loyalty
  • Obtain understanding of client payroll rules and policies during implementation
  • Calibrate with the client on how each rule and policy is to be applied using historical payroll calculation by the client
  • Highlight any discrepancies in historical calculation to the client
  • Confirm the client rules can be deployed in the software
  • Highlight any customization request by the client
  • Cross check automated payroll with Excel calculations
  • Provide ongoing support to client
  • Such other duties as may be designated or assigned by the Company as may be made known to you

Qualifications

  • At least 2 years experience as Customer Success Officer in a Software as a Service Company leading at least 5 Implementation Analyst
  • At least 2 years experience in software Implementation
  • At least 2 years experience in calculating payroll for multiple clients
  • Knowledge of updated DOLE rules
  • Advance MS Excel Skills
  • Willing to travel for business trips to meet clients
  • Strong analytical and planning skills
  • Good communication and presentation skill

Job Types: Full-time, Permanent

Benefits: Flexible schedule; Health insurance; Opportunities for promotion; Pay raise; Promotion to permanent employee

Schedule: 8 hour shift; Day shift; Flexible shift

Supplemental Pay: 13th month salary; Overtime pay

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