Senior FinTech Application Support Engineer

3 weeks ago

Manila, Philippines OpsWerks Full time

Senior FinTech Application Support Engineer OpsWerks is a technical consulting company specializing in operational services for the high-tech industry. We help platform and infrastructure teams operate multi-cloud environments, execute complex migrations, and enable seamless app deployments. Your Role Develop operational strategies and act as a subject matter expert on microservices and distributed systems for FinTech applications. Lead and coordinate incident response efforts, ensuring timely resolution and minimizing impact on operations. Proactively diagnose and resolve issues using in-depth log analysis, and prevent recurring problems. Continuously improve processes by identifying inefficiencies and applying solutions to improve service reliability. Create and maintain comprehensive documentation of known issues, workarounds, and resolutions. Conduct knowledge sharing sessions and workshops within the team. Your Qualifications Bachelor’s degree in any Information Technology or Engineering course. Demonstrated ability in supporting critical production services and optimizing operations through automation and process improvements. Strong understanding of SRE principles: e.g. observability, SLOs, eliminating toil. At Least 5 Years Experience Working With The Following Support critical production services, including response to major incidents and outages. Work with large-scale distributed systems in SRE or DevOps environments. Utilize logging and monitoring tools such as Splunk, Prometheus, or other APM/observability platforms. Manage incidents using tools like PagerDuty or ServiceNow. Apply version control practices with Git. Plus Points If You Have Operations experience in e-commerce, payment systems, or financial services. Container orchestration with Docker and Kubernetes. Experience with cloud platforms such as AWS or Azure. Proficiency in scripting languages (e.g., Python, Shell). Familiarity with SQL queries for troubleshooting. Relevant certifications in key technical skills. Ready to start your awesome journey and be part of OpsWerks? #J-18808-Ljbffr

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