Customer Relations Officer

2 weeks ago

San Fernando, Philippines SEAOIL Philippines, Inc. Full time

Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here\'s your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next Customer Relations Officer in San Fernando, La Union

What is this role about?

The Customer Relations Officer is responsible for ensuring excellent customer service throughout the sales process. This role involves handling customer inquiries, addressing concerns, and building strong relationships with clients to enhance customer satisfaction and loyalty. The officer will also assist in managing customer feedback, resolving issues, and supporting the sales team in achieving sales targets and ensuring a positive customer experience at all stages of the dealership process.

Responsibilities
  • Assisting in managing customer inquiries through various communication channels (phone, email, in-person) and ensure timely, professional responses to all customer concerns
  • Build and maintain strong customer relationships, by ensuring a positive and personalized experience throughout the sales process, from inquiry to post-purchase support
  • Resolve customer complaints or issues efficiently and effectively, working closely with the sales team and other departments
  • Monitor customer feedback and provide insights to the sales team and management to improve products, services, and customer interactions
  • Coordinate with the sales team to ensure customer needs are met, including managing appointments, follow-ups, and special requests, contributing to a smooth sales process
  • Ensure that customer satisfaction surveys and follow-up calls are conducted post-purchase to evaluate the sales experience and identify areas for improvement
Qualifications
  • At least 1 year of related employment experience
  • Open to 6-day work schedule
  • Willing to be assigned in San Fernando, La Union
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