Solution Support Level 1

1 week ago

Philippines Lexmark Full time

Join to apply for the Solution Support Level 1 role at Lexmark . Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact across industries, countries, and careers. From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways on a global stage. Responsibilities Support complex solution products for highly knowledgeable customers, including trained help desks, service technicians, and IT administrators via phone and email. Apply a systematic approach to problem solving through analysis of the problem and evaluation of alternative solutions. Own each issue until the customer confirms it is resolved and manage customer communications (call‑back, status updates, etc.) related to the reported issues. Maintain professional communication with customers in all circumstances. Establish relationships with customers, gaining knowledge of their environment, configuration, business, and building trust and rapport. Calm and assure customers who are upset by product or other issues. Adapt to the customer’s level of knowledge. Collaborate with team members to increase the efficiency and effectiveness of processes and procedures. Qualifications Graduate of a college degree preferably in computer or engineering related courses. At least 2‑3 years of technical support experience in a BPO industry. Basic knowledge in Computer/Printing Fundamentals & Networking. Knowledgeable on products involving server‑based, cloud‑based and device‑based software and firmware. Proficient knowledge in Microsoft Office applications. Effective written, verbal and interpersonal skills. Excellent analytical and research skills. Attention to detail. Willing to work on a shifting schedule. How to Apply Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now Global Privacy Notice Lexmark is committed to appropriately protecting and managing any personal information you share with us. View Lexmark's Privacy Notice . Seniority level: Entry level | Employment type: Full‑time | Job function: Sales and Business Development | Industries: IT Services and IT Consulting #J-18808-Ljbffr

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