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Technical Support Specialist - Web and Systems
This is a remote position.
Responsibilities- Design, develop, and maintain responsive, user-friendly websites aligned with business requirements.
- Integrate websites with CRM systems and other third-party software tools for seamless data flow.
- Implement and customize plugins, APIs, and new features as needed.
- Monitor website performance and implement optimizations for speed, security, and SEO.
- Provide ongoing website troubleshooting, bug fixes, and technical support.
- Generate and automate reports from web platforms, databases, and CRM tools.
- Ensure websites are mobile-optimized and cross-browser compatible.
- Maintain proper documentation of web systems, integrations, and updates.
- Collaborate with design, marketing, and operations teams to implement new functionalities.
- Stay updated with industry best practices, tools, and technologies to recommend improvements.
- Assist in managing website hosting, backups, and security protocols.
- Ensure compliance with data privacy, accessibility, and security standards.
- Proficiency in Java, HTML, Python, and general coding fundamentals
- Basic understanding of backend website structures and CMS systems
- Familiarity with CRM setup and process automation (Monday.com, Zoho preferred)
- Problem-solving mindset and willingness to learn on the job
- Ability to communicate technical information clearly to non-technical users
- Up to 2 years of relevant experience (recent graduates welcome)
- Fully remote
- Full Time Employment with competitive salary and benefits
- Medical, dental, and vision insurance coverage
