Support Analyst

3 weeks ago


Taguig, Philippines Holy Trinity University Full time

Join the team as a Customer Support Analyst to assist users with iAuditor, embodying core values and excellence. Your Role Key responsibilities include: Responding to customer concerns about SafetyCulture (iAuditor) via chat, email, and calls. Documenting customer inquiries accurately and ensuring compliance with quality standards. Educating customers on SafetyCulture and iAuditor features, and providing product updates. Assisting customers with installation issues and basic troubleshooting. Empowering customers with product knowledge to become self-sufficient iAuditor users. Researching information using approved SafetyCulture resources. About You Ideal candidates will have: Fresh graduates from business and communications-related courses are encouraged to apply. Ability to simplify complex instructions for customers through verbal and written communication. Problem-solving skills to identify issues and find effective solutions. Capability to overcome barriers to success and take action. Analytical skills to assess and improve thinking processes and communicate clearly. Integrity in all circumstances. Benefits Quarterly shifting schedule: APAC 6:00 AM - 3:00 PM; EMEA 2:00 PM - 11:00 PM; AMER 9:00 PM - 6:00 AM. Hybrid work setup: On-site reporting 3 times a week. Complimentary lunch and snacks daily. Access to an on-site gym. Vibrant work environment. This job may close before the stated closing date, you are encouraged to apply as soon as possible. #J-18808-Ljbffr


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