Benefits Coordinator

Overview

Full-Time

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a Benefits Coordinator who will be responsible for managing the administration and compliance of Canada Pension Plan (CPP) and Employment Insurance (EI) benefits for employees. Your role will involve ensuring accurate enrollment, deductions, and remittances related to CPP and EI contributions. You will serve as a resource for employees regarding CPP and EI benefits, providing guidance and support on eligibility, coverage, and claims processes.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Administer Canada Pension Plan (CPP) and Employment Insurance (EI) benefits for eligible employees, ensuring compliance with government regulations and company policies.
• Coordinate the enrollment process for CPP and EI benefits, including new hires, terminations, and changes in employment status.
• Calculate and deduct CPP and EI contributions from employee wages in accordance with statutory rates and income thresholds.
• Ensure accurate remittance of CPP and EI contributions to relevant government agencies within prescribed deadlines.
• Stay informed about updates and changes to CPP and EI regulations, guidelines, and reporting requirements.
• Prepare and submit required reports, filings, and documentation related to CPP and EI benefits to government authorities.
• Serve as a point of contact for employees regarding CPP and EI benefits, providing information, guidance, and assistance on eligibility criteria, coverage details, and claims processes.
• Address employee inquiries and resolve issues related to CPP and EI benefits in a timely and professional manner.
• Maintain accurate and up-to-date records of CPP and EI contributions, deductions, and payments.
• Ensure compliance with recordkeeping requirements and facilitate access to documentation for audits and reviews.
• Collaborate with HR, payroll, and benefits teams to ensure seamless integration of CPP and EI benefits with other employee benefits programs.
• Participate in benefits-related projects, initiatives, and system enhancements as needed.
• Conduct training sessions and workshops for employees on CPP and EI benefits, explaining eligibility criteria, contribution rates, and entitlements.
• Communicate updates, changes, and important information related to CPP and EI benefits to employees through various channels.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Finance, or related field preferred.
• Proven experience in benefits administration, payroll processing, or related roles, with specific knowledge of Canada Pension Plan (CPP) and Employment Insurance (EI) regulations and processes.
• Familiarity with relevant federal and provincial laws, regulations, and reporting requirements governing CPP and EI benefits.
• Strong analytical skills and attention to detail, with the ability to accurately calculate deductions and reconcile contributions.
• Excellent communication and interpersonal skills, with the ability to effectively communicate complex information to employees at all levels.
• Proficiency in payroll and HRIS systems, as well as Microsoft Office Suite.
• Ability to prioritize tasks, meet deadlines, and work independently in a fast-paced environment.
• Commitment to maintaining confidentiality and handling sensitive employee information with discretion.

Conditions of Employment

• All MCI Locations: Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position: Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation Details

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• HMO Coverage plus a dependent
• Dental Coverage
• In-house dental assistance worth ₱5,000
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Sharpen your social skills while meeting awesome people and making new friends
• Plus, more in-office rewards, raffles, recognition gifts, and treats

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and may be required to sit/stand for long periods while using a computer and telephone headset. May move about the office to accomplish tasks; reach in any direction; raise or lower objects; move objects from place to place; and exert up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

About MCI (Parent Company)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Disclaimer

The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer reserves the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

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