Business Process Analyst

2 weeks ago

Cebu City, Philippines eLink Systems and Concepts Corporation Full time

BUSINESS PROCESS ANALYST

Skills and Experience Required:

  • Graduate of Bachelor of Science in Industrial Engineering or Bachelor Science in Business Administration Major in Operations Managemen t or any equivalent course.

  • Open to fresh graduates or experienced applicants.

  • Good communication and interpersonal skills to collaborate with stakeholders at all levels.

  • Strong analytical and problem-solving skills with the ability to understand complex processes and identify areas for improvement.

  • Knowledge of change management principles and methodologies.

  • Proficient in data analysis and reporting tools (e.g., Excel and more)

  • Willing to work on a graveyard/night shift.

Key Responsibilities:

  • Document the business processes and provide research assistance to management

  • Responsible for the documentation of business processes, workflows and training material.

  • Work with management to analysis the business processes, workflows and training material for improvement opportunities and when needed, help define the operational impact of proposed modifications.

TASKS:

  • Interviews internal Business Subject Matter Experts (SMEs) to understand work functions and processes and gather information.

  • Develop materials to document operational end-to-end process flows

  • Summary recommendations from SMEs for process improvements and other findings

  • Writes detailed policy and procedure documents based on discussions with process owners and identification / creation of process flows with an emphasis on accuracy and compliance with business needs.

  • Develop and organize work instructions, visual aids, and other education materials

  • Provide recommendations on processes reviewed as outlined in the document.

  • Work with Process Documentation Specialist in providing EOD, EOW and EOM productivity numbers.

  • Ensure to hit the monthly targets set by the Opex Manager.

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