Call Center Agent

6 days ago

Valenzuela, Philippines ConnectUs Marketing Solutions, Inc. Full time

Job Overview Join a passionate team as a Call Center Agent (WFH) at ConnectUs Marketing Solutions, Inc. This full-time, permanent work-from-home position focuses on outbound and inbound customer interactions. Responsibilities Outbound calls for surveys, lead generation, event invitation and/or sales. Inbound calls to resolve customer queries or close lead/sales. Data entry to update the customer relationship management (CRM) software. Respond to emails. Create reports using Microsoft Office and Google Drive. Meet service level agreements set forth. Perform other duties as assigned. Qualifications Excellent English communication skills. Typing speed of at least 40 WPM. Ability to work under pressure. Ability to multitask, prioritize and manage time efficiently. Customer orientation and ability to adapt and respond to different types of personalities. Intelligent. No BPO experience required; fresh graduates are welcome to apply. Equipment & Software (MUST HAVE) Hardware: Laptop/Desktop Intel i3 (7th gen or higher) or AMD Ryzen 3 (or higher) and 8 GB RAM. OS: Windows 10 or higher (MacOS equivalent is allowed). Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature. Internet connection: Wired connection; minimum of at least 30 Mbps. Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord. Benefits and Compensation Salary based on: Skills, Attitude, Performance, Attendance. Probationary: Up to PHP 15,000 + 10% night differential. Freelance: Up to PHP 17,600 + 10% night differential. Shift: Graveyard Monday to Friday. Permanent work-from-home. Full time and long term employment. Government mandated benefits, health benefits, leaves, bonuses and other incentives (except Freelance contract). Option to choose between Probationary and Freelance setup. Scholarship program duration: 5 to 8 days. US and Canadian clients. Seniority level Entry level Employment type Full-time Job function Other Industries Advertising Services Open for Fresh Graduates - Work from Home - Full Time Position We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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