Service Delivery Senior Director

3 weeks ago

Metro Manila Philippines SupportNinja Full time

Overview

Start Date: ASAP

Work Setup: Remote - But will need to travel to Sanctum and Hideout when needed (Hybrid)

Job Summary

  • An assertive character that can work independently, yet function in a team environment

  • Excellent organization, planning, time management, and analytical skills. Strong team building, interpersonal, communication, and motivational skills

  • Strong commercial understanding and previous accountability for growth and profitability targets

  • Ability to direct and manage in a fast-paced, rapidly changing environment while managing multiple priorities

  • Ability to direct in a diverse workforce

What does a day in the life of a Service Delivery Senior Director look like?

  • Coordinates and liaises with the executive team to make decisions for operational activities and set strategic goals

  • Provides strategic plans to ensure the smooth progress of the daily operations

  • Directs Functional Directors and Program Managers on planning and execution and provides constructive feedback for continuous personal development

  • Evaluates periodically the efficiency of business procedures according to organizational objectives and applies improvements; Implements, manages, and evaluates operational processes and procedures, in accordance with the standards and procedures set out by the organization

  • Develops strategies and implementation plans to improve and standardize all aspects of operations

  • Directs overall support processes and directs its organization to enhance customer and client satisfaction

  • Keeps up to date with industry trends and identifies areas of opportunity to drive improvements, as well as maintains all operational guidelines, reference documents, and training materials

  • Works with leadership to set team and individual KPIs and provide regular, actionable feedback

  • Revise and/or formulate policies and promote their implementation

  • Reviews financial information and adjusts operational budgets to promote profitability

  • Directs Service Delivery Directors, Service Delivery Associate Directors, Senior Service Delivery Managers and Service Delivery Managers on planning and execution and provides constructive feedback for continuous personal development.

  • Works with leadership to set team and individual KPIs and provide regular, actionable feedback for onsite operations.

  • Oversees onsite customer support processes and directs its organization to enhance customer satisfaction.

Required qualifications

  • Bachelor's degree in Business or a related field preferred. Equivalent combination of education and experience will be considered.

  • More than 10 years of experience as a Site Director or Sr Director of Operations in a BPO or shared services center

  • Proven experience in managing both internal (in-house) and external (remote - work from home) operations

Ninja Perks and Benefits

  • Competitive compensation

  • Adherence to government-mandated benefits

  • Retirement Savings Program with Company Matching

  • Life Insurance

  • HMO on day 1

  • Paid time off, birthday leave

  • Bonus and incentive plans

  • Opportunities for skills training and personal and professional development

Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja

#J-18808-Ljbffr

  • Service Delivery Senior Director

    3 weeks ago

    , Central Luzon, Philippines SupportNinja Full time

    Start Date: ASAP Work Setup: Remote - But will need to travel to Sanctum and Hideout when needed (Hybrid) Overview Job Summary: An assertive character that can work independently, yet function in a team environment Excellent organization, planning, time management, and analytical skills. Strong team building, interpersonal, communication, and motivational...

  • Director, Service Delivery

    3 weeks ago

    , Central Luzon, Philippines SupportNinja Full time

    Overview Work Set-Up: Onsite at The Hideout in Clark, Pampanga The Director, Service Delivery is responsible for organizing and overseeing the daily operations. The role is responsible also for ensuring that the business is well-coordinated and productive by directing its procedures and improvements for higher efficiency and profitability. The goal for...

  • Client Service Director

    4 weeks ago

    , Metro Manila, Philippines HRTX Full time

    Job description Position: Client Service Director Work Setup: Remote Schedule: Monday to Friday Overview: The Client Services Director plays a pivotal role in ensuring exceptional client experiences from the initial meeting to project delivery. This position involves cultivating strong client relationships, growing client accounts, and fostering the...

  • Senior Operations Director

    4 weeks ago

    , Metro Manila, Philippines Private Advertiser Full time

    Job Summary The Senior Operations Director is responsible for overseeing the day-to-day business operations and ensuring the organization’s efficiency, profitability, and long-term sustainability. This role provides strategic and operational leadership, drives process improvements, and ensures service delivery excellence across departments. The Senior...

  • Senior Service Delivery Manager

    4 weeks ago

    , Metro Manila, Philippines Nezda Global Full time

    Overview Learner | Tech Talent Hunter | Relationship Builder | Team Coach | Innovator We’re hiring a Service Delivery Manager / Project Manager with a software engineering background. This role is perfect for someone who started out coding (Java, .NET, or similar) and has grown into leading complex software delivery initiatives. Responsibilities Lead the...

  • Senior Art Director

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Art Director Job Description: Art Director roles across various postings include leading and inspiring creative teams to produce high-quality corporate reports, branding, and design materials for global clients. Responsibilities often encompass guiding creative vision, collaborating with cross-functional teams, managing design processes, presenting to...

  • Senior Director

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    The Sr. Director of FP&A is responsible for leading the financial planning and analysis function within the APAC region. This role involves developing and executing comprehensive financial strategies, ensuring accurate and timely financial reporting, and providing strategic insights to support business decision-making. The Sr. Director will also oversee a...

  • Sales Director

    3 weeks ago

    , Metro Manila, Philippines Nezda Global Full time

    Overview Sales Director – Nezda Global leads customer acquisition for the company in APAC, focusing on winning high-value global clients in the Managed Services, IT Outsourcing, and BPO sectors. This role is onsite in Makati and reports to leadership with post-sale delivery supported by Customer Success and Operations. Job Title: Sales Director – Nezda...

  • Director, Service And Performance Management

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview This role will ensure that GBFS delivers services that are efficient, scalable, knowledge-enabled and continuously improving. The Director will also own the function’s budget, ensuring resources are deployed effectively to support performance goals. While this role does not manage outsourced partners directly, it will work closely with the...

  • Director of Client Services

    6 days ago

    , Metro Manila, Philippines Klaiya Full time

    Overview At Klaiya, we are the center of excellence that helps businesses establish and develop their online presence. We are looking for an experienced Director of Client Services to lead and oversee our team of Client Services Managers. The Director of Client Services will be responsible for ensuring that our clients receive the highest level of service...