Quality Assurance Specialist | Quality Control Specialist

6 days ago

Tarlac City, Philippines Intelegencia Full time

Overview

We are seeking a highly detail-oriented and experienced Quality Assurance Specialist & Quality Control Specialist to join our team. These roles involve evaluating customer interaction quality (QA) and CRM data accuracy (QC) to ensure the delivery of high-quality service and reliable client information. You will play a vital part in maintaining performance standards across voice, email, and chat channels while verifying the integrity of data in the client’s systems.

Responsibilities

QA Responsibilities:

  • Monitor and evaluate customer interactions (calls, chats, emails) to ensure alignment with service standards.
  • Identify gaps in agent performance and provide constructive feedback or coaching as needed.
  • Conduct regular calibration sessions with internal teams and client representatives.
  • Track performance trends and generate QA score reports on a daily, weekly, and monthly basis.
  • Participate in improvement programs focused on enhancing the customer experience.

QC Responsibilities:

  • Review and validate data entries in the CRM system for accuracy and completeness.
  • Identify and report data inconsistencies, duplicates, or missing information.
  • Collaborate with operations to ensure proper documentation and adherence to process standards.
  • Conduct root cause analysis for frequent data issues and recommend corrective actions.
  • Maintain internal QC documentation and reporting tools.
Qualifications
  • Bachelor’s degree in any field (required)
  • Minimum of 2–3 years’ experience in BPO QA or QC roles
  • Experience in monitoring customer interactions (voice, chat, email)
  • Familiar with CRM systems and data verification practices
  • Strong analytical and reporting skills
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Solid understanding of QA/QC tools, standards, and methodologies
  • Certification in QA, QC, or Six Sigma is an advantage
  • Excellent written and verbal communication skills
  • Strong attention to detail and ability to work independently
  • Amenable to flexible scheduling, including weekends if needed
#J-18808-Ljbffr

  • Quality Assurance and Control Officer

    1 week ago

    Quezon City, National Capital Region, Philippines Quality Choices Corporation Full time $104,000 - $130,878 per year

    Quality Assurance and Control Officer - is responsible for ensuring that all products meet quality standards based on client specifications and regulatory requirements. This role involves inspecting incoming and outgoing goods, assessing supplier, compliance, and implementing quality assurance processes to maintain product consistency and customer...

  • Quality Assurance Specialist

    2 weeks ago

    Tarlac City, Central Luzon, Philippines beBeeQuality Full time ₱14,400 - ₱16,800

    Job Overview">The Quality Assurance Specialist will safeguard the quality and integrity of client deliverables, operational processes, and internal data by developing and enforcing robust Standard Operating Procedures (SOPs), executing data quality programs, conducting audits to international standards, and ensuring feedback mechanisms are maintained with...

  • Quality Assurance Specialist

    2 weeks ago

    Tarlac City, Central Luzon, Philippines Intelegencia Full time $104,000 - $130,878 per year

    Job Description:We are seeking a highly detail-oriented and experiencedQuality Assurance Specialist&Quality Control Specialistto join our team. These roles involve evaluating customer interaction quality (QA) and CRM data accuracy (QC) to ensure the delivery of high-quality service and reliable client information. You will play a vital part in maintaining...

  • Quality Assurance Specialist

    1 week ago

    Tarlac City, Central Luzon, Philippines beBeeRegulation Full time ₱662,500 - ₱1,016,500

    Job Title: Quality Assurance SpecialistRole SummaryWe are seeking a skilled Quality Assurance Specialist to ensure the high quality standards of our services.The ideal candidate will have experience in manual and automated testing, with a strong emphasis on release and regression testing.This role involves performing QA testing on individual tickets,...

  • Quality Assurance Specialist

    2 weeks ago

    Tarlac City, Central Luzon, Philippines beBeeQuality Full time ₱1,234,567 - ₱2,345,678

    Job DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our Call Quality Team, you will be responsible for ensuring the highest level of quality support across our organization.Key responsibilities include reviewing agents' conversations, maintaining audit and coaching logs, documenting audit...

  • Quality Assurance Specialist

    2 weeks ago

    Tarlac City, Central Luzon, Philippines beBeequality Full time ₱615,000 - ₱1,013,500

    At our company, we're looking for a skilled and detail-oriented Quality Assurance Specialist. The ideal candidate will have experience in testing complex software systems and collaborating with cross-functional teams to ensure the highest quality products.Key Responsibilities:Develop comprehensive test plans and execute thorough testing to identify and...

  • Quality Assurance Specialist

    2 weeks ago

    Iloilo City, Western Visayas, Philippines beBeeCoding Full time ₱149,999 - ₱249,999

    Job Opportunity: Quality Assurance SpecialistOur organization is seeking a skilled and detail-oriented Quality Assurance Specialist to ensure the accuracy and quality of medical coding practices. As a key member of our team, you will be responsible for evaluating and implementing quality control measures to meet client and company objectives.Key...

  • Quality Assurance Specialist

    1 week ago

    Tarlac City, Central Luzon, Philippines beBeeEditorial Full time ₱800,000 - ₱1,200,000

    Be a Part of Our Quality Assurance TeamAs a quality assurance specialist, you will play a crucial role in ensuring the quality of our edited manuscripts. This is a fantastic opportunity to work with research papers from various fields and gain insight into cutting-edge research worldwide.Key Responsibilities:Perform thorough quality checks on edited...

  • Quality Assurance Specialist

    2 weeks ago

    Tarlac City, Central Luzon, Philippines Intelegencia Full time

    OverviewWe are seeking a highly detail-oriented and experienced Quality Assurance Specialist & Quality Control Specialist to join our team. These roles involve evaluating customer interaction quality (QA) and CRM data accuracy (QC) to ensure the delivery of high-quality service and reliable client information. You will play a vital part in maintaining...

  • Quality Assurance Specialist

    1 week ago

    Mandaue City, Central Visayas, Philippines beBeeQuality Full time ₱600,000 - ₱1,000,000

    Job Title: Quality Assurance SpecialistWe are seeking an experienced and skilled Quality Assurance Specialist to join our team. The successful candidate will be responsible for leading and implementing quality management processes and systems, ensuring compliance with industry standards and regulations.