Technology Support I

6 days ago

Pasay, Philippines J.P. Morgan Full time

Overview

Elevate your career with JPMorgan Chase, a top financial firm, valuing innovation, creativity, and excellence.

As a Technology Support I - High Growth Tech (Team Leader) within the API Support team, you will serve as the primary contact for technical support in this rapidly expanding channel. You will provide 24/7 assistance to corporate clients and internal partners utilizing API-based services for transaction initiation and reporting. Your responsibilities will include efficiently managing and resolving inquiries, championing client interests, diagnosing connectivity issues, and proactively addressing processing errors to ensure client satisfaction and strengthen confidence in JPMorgan Chase products and services.

Responsibilities
  • Manage resolution of inquiries received via phone, email, and internal case transfer from clients and internal partners
  • Advocating on behalf of client to ensure client needs are met when working with business partners
  • Escalate issues, ability to deal with critical and urgent requests in a swift and efficient manner
  • Troubleshooting and investigation of client connectivity issues, processing failures, and transactional inquiries
  • Reach out to clients and internal partners to address processing errors or in support of platform changes
  • Monitoring of various queues for identification of issues and initiation of proactive notification to clients of issues or outages when appropriate
  • Partner with the leadership team, other team members, and business partners to resolve client issues and to meet business goals
  • Support the development and maintenance of policies, procedures, and training materials
  • Ensure that client satisfaction and confidence in JPMorgan Chase products and services are at or above departmental standards
Required qualifications, capabilities and skills
  • At least 3 years of customer service or call center experience, with 2 years in Technical Support
  • Strong Attention to detail and pattern recognition skills, highly motivated and self-managing, demonstrating sound judgment and effective decision making.
  • Effective analytical approach and problem-solving skills
  • Strong oral and written communication skills
  • Able to maintain awareness of multiple work streams simultaneously
  • Effective time management and organizational skills
  • Able to translate complex technical information into simple terms
  • Able to work outside of normal coverage hours as needed (including weekends and holidays)
  • Able to work remotely
  • Able to build and maintain good working relationships with business partners and technology
  • Able to effectively manage operational risk through adherence to established procedures and controls
#J-18808-Ljbffr

  • Asset Management Analyst I

    6 days ago

    Pasay, Philippines Stefanini, Inc Full time

    Asset Management Analyst I Provide the best possible "white glove" customer service and lead the IT asset management effort by tracking and auditing the receipt and distribution of physical IT assets including mobile devices, laptops and desktops. Job Summary Analyst I - will be required to understand hardware asset management only. This position uses...

  • Infrastructure Network Engineer I

    2 weeks ago

    Pasay, Philippines Conduent Full time

    Conduent Pasay, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Infrastructure Network Engineer I role at Conduent Conduent Pasay, National Capital Region, Philippines Join to apply for the Infrastructure Network Engineer I role at Conduent Get AI-powered advice on this job and more exclusive features....

  • Information Technology

    4 weeks ago

    Pasay, National Capital Region, Philippines HR TechX Corp. Full time

    Information Technology (IT) Solutions Delivery (AVP) Join to apply for the Information Technology (IT) Solutions Delivery (AVP) role at HR TechX Corp. Location & Schedule Location: Pasay Schedule: Monday - Friday, Morning Shift Salary: Open Budget Overview The AVP, IT Solutions Delivery is responsible for leading the design,...

  • Systems Technical Specialist

    4 days ago

    Pasay, National Capital Region, Philippines Cebu Pacific Air Full time ₱1,200,000 - ₱2,400,000 per year

    DepartmentIt Ops - Systems & StorageEmployee TypeProbationaryCebu Pacificis always up for new challenges, enabling our teams to stay at the forefront of agile and technological innovations. Pursuing a career under Information Technology at Cebu Pacific will enable you to play a pivotal role in shaping and securing the airline's digital landscape from...

  • Chief Technology Officer

    1 week ago

    Pasay, National Capital Region, Philippines Michael Page Full time ₱1,500,000 - ₱2,500,000 per year

    Part of the executive leadership teamCreate impact in the local marketAbout Our ClientThis opportunity is with a local startup within the technology industry based in Pasay. The company is known for its strong operational presence and commitment to leveraging technology to optimize its services.Job DescriptionDevelop and execute the company's technology...

  • Chief Technology Officer

    1 week ago

    Pasay, Philippines Michael Page Full time

    Overview Part of the executive leadership team Create impact in the local market About Our Client This opportunity is with a local startup within the technology industry based in Pasay. The company is known for its strong operational presence and commitment to leveraging technology to optimize its services. Job Description Develop and execute the company's...

  • Network Engineer

    4 days ago

    Pasay, National Capital Region, Philippines Cebu Pacific Air Full time $60,000 - $100,000 per year

    DepartmentNetworkEmployee TypeProbationaryCebu Pacific  is always up for new challenges, enabling our teams to stay at the forefront of agile and technological innovations. Pursuing a career under Information Technology at Cebu Pacific will enable you to play a pivotal role in shaping and securing the airline's digital landscape from business analytics,...

  • IT Support

    22 hours ago

    Pasay, Philippines Huaxun Technology Co. Full time

    Responsibilities Provide first-level technical support for hardware, software, network, and system issues (in-person, phone, or remote). Install, configure, and maintain computers, printers, operating systems, and software applications. Diagnose and resolve problems related to desktops, laptops, mobile devices, and peripherals. Monitor and maintain computer...

  • A2R Analyst I

    4 days ago

    Pasay, National Capital Region, Philippines Vestas Full time ₱144,000 - ₱180,000 per year

    Vestas SSC provides processing services to Vestas businesses around the world, mainly in Finance & Accounting, Master Data Management, Procurement, Global Service Support Center, and Remote Operations Center.The team is under the Global Finance of Vestas Shared Services Centre.As part of Vestas Global Finance Shared Service Centre, the team is primarily...

  • Technology Support Agent- Pasay

    4 hours ago

    Pasay, National Capital Region, Philippines J-K Network Manpower Services Full time ₱360,000 - ₱480,000 per year

    COMPANY PROFILE: A well-established BPO company that is well-committed in providing business outsourcing needs to its clientsPosition: Technical Support AgentCompany Industry: IT CompanyWork Location: MOA Pasay CityWork Schedule: Night Shift (1x-2x a month RTO)Salary: Php 30,000 - Php 40,000 grossWork Set Up: Hybrid SetupBenefits:Complete Government Mandated...