Operations Coordinator

2 weeks ago

Pasay, Philippines MicroSourcing Full time

Overview

Operations Coordinator - Inbound role at MicroSourcing

Location: MoA, Two Ecom, MOA, Pasay, Philippines

Work setup & shift: Onsite | Day shift

Why join MicroSourcing
  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities
  • Work-Life Harmony: Enjoy the balance between work and life with flexible work arrangements
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture
Job Overview

GoPeople is looking for a proactive and responsive Operations Coordinator to provide real-time support to our Drivers, Senders, and Recipients through inbound communication channels. This role involves responding to inbound phone calls, handling chat messages, and addressing comments or issues submitted through our support platform. The ideal candidate will have strong problem-solving skills, a calm and helpful attitude, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities
  • Assist Senders in booking and managing delivery jobs
  • Handle inbound calls from Runners needing assistance with job-related issues, app navigation, or procedural clarifications
  • Respond to comments or queries submitted via the support section or chat channels in a timely and professional manner
  • Log, track, and resolve issues raised by Runners during live runs, escalating when necessary
  • Coordinate with internal teams such as Dispatch and Customer Support to ensure Runner concerns are addressed promptly
  • Assist Runners with troubleshooting delivery issues, delays, or updates related to job assignments
  • Monitor communications and provide guidance in a clear, simple, and supportive manner
  • Record key notes, interactions, and resolutions in the system for tracking and performance purposes
  • Provide feedback on recurring issues and suggest improvements to enhance the Runner experience and internal workflows
Requirements
  • Strong verbal and written English communication skills
  • Previous experience in customer service, inbound support, or logistics-related roles
  • Able to manage time effectively and prioritize tasks during peak communication periods
  • Ability to explain processes clearly and patiently to users with varying levels of technical understanding
  • Capable of maintaining professionalism and problem-solving under pressure
  • Friendly, solution-oriented mindset when dealing with Customers and colleagues
  • Bachelor’s degree is preferred but not essential if supported by relevant work experience
About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU
MicroSourcing firmly believes that our company\'s strength lies in our people\'s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. Equality is part of our culture and commitment.

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