Operations Coordinator

2 weeks ago

Pasay, Philippines MicroSourcing Full time

Overview

Position: Operations Coordinator - Job Handling

Location: MoA, Two Ecom, MOA, Pasay

Work setup & shift: Onsite | Day shift

Why join MicroSourcing?
  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Job Overview

GoPeople is seeking a proactive and detail-oriented Operations Coordinator to manage and oversee delivery job handling. This role involves grouping and assigning jobs to drivers (Runners), ensuring deliveries are completed on time, and serving as a reliable point of contact for both Senders and Drivers. The ideal candidate will have strong organizational skills, a customer-first mindset, and the ability to manage multiple priorities in a fast-paced logistics environment.

This is a 100% onsite role with a shifting schedule, including weekends.

Key Responsibilities
  • Assist Senders in booking and managing delivery jobs.
  • Group and assign jobs to drivers based on location, urgency, and availability
  • Publish jobs to attract new drivers and grow the Runner network
  • Monitor job progress and ensure deliveries are completed on time
  • Handle customer cases and complaints professionally, empathetically, and positively
  • Process orders, forms, applications, and other delivery-related requests
  • Communicate and coordinate with colleagues and internal teams to resolve delivery issues
  • Record all job activity, customer interactions, and relevant updates in the system
  • Provide feedback on delivery process efficiency and customer service improvements
  • Ensure customer satisfaction by delivering prompt, clear, and helpful support
  • Serve as a reliable point of contact for both Senders and Drivers
Requirements
  • Excellent English communication skills, both verbal and written
  • Previous experience in operations, logistics, customer service, or support roles—ideally in delivery or transport
  • Strong ability to multitask, prioritise, and resolve issues in real time
  • Comfortable handling both customer-facing and driver-facing interactions
  • Proficient with digital tools such as CRM systems, routing apps, and communication platforms
  • Calm, empathetic, and professional under pressure
  • High attention to detail and strong problem-solving abilities
  • Willing to work 100% onsite with a shifting schedule, including weekends
  • Bachelor's degree preferred but not essential with relevant experience
About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU - MicroSourcing believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we celebrate YOU and your 100%

For more information, visit

#J-18808-Ljbffr

  • Operations Coordinator

    4 days ago

    Pasay, National Capital Region, Philippines MicroSourcing Full time ₱600,000 - ₱1,000,000 per year

    Discover your 100% YOU with MicroSourcingPosition: Operations Coordinator - Job HandlingLocation: MoA, Two Ecom, MOA, PasayWork setup & shift: Onsite | Day shiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life...

  • Operations Coordinator

    1 week ago

    Pasay, National Capital Region, Philippines MicroSourcing Full time ₱250,000 - ₱600,000 per year

    Discover your 100% YOU with MicroSourcingPosition: Operations Coordinator - InboundLocation: MoA, Two Ecom, MOA, Pasay, PhilippinesWork setup & shift: Onsite | Day shift Why join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion,...

  • Operations Coordinator

    1 week ago

    Pasay, National Capital Region, Philippines MicroSourcing Full time ₱150,000 - ₱250,000 per year

    Discover your 100% YOU with MicroSourcingPosition: Operations Coordinator - InboundLocation: MoA, Two Ecom, MOA, Pasay, PhilippinesWork setup & shift: Onsite | Day ShiftAccount: Go People**Why join MicroSourcing?You'll HaveCompetitive Rewards:**Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with...

  • Operations Coordinator

    2 weeks ago

    Pasay, Philippines MicroSourcing Full time

    Overview Operations Coordinator - Inbound role at MicroSourcing Location: MoA, Two Ecom, MOA, Pasay, Philippines Work setup & shift: Onsite | Day shift Why join MicroSourcing Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and...

  • Executive Operations Coordinator

    6 days ago

    Pasay, Philippines Beep Full time

    Overview URGENT HIRING: Executive Operations Coordinator Location: Makati City and Pasay CityWork Set Up: Full-time | Hybrid Work Setup Are you highly organized, detail-oriented, and thrive in a fast-paced executive environment? We are seeking an Executive Operations Coordinator to support our CEO and Executive Leadership Team. This role is integral to...

  • Facilities Coordinator

    1 week ago

    Pasay, Philippines JLL Full time

    Overview Join or sign in to find your next job. This is a Facilities Coordinator role at JLL in Pasay, National Capital Region, Philippines. You will manage all soft services aspects of a facility to create a world-class working environment and workplace experiences for employees through comprehensive day-to-day facilities operations management. This...

  • Sales Coordinator

    4 days ago

    Pasay, National Capital Region, Philippines Vikings Group of Companies Full time ₱250,000 - ₱350,000 per year

    Company DescriptionPhilippine-based Vikings Group is the country's leading luxury buffet restaurant chain, offering a range of local and international cuisine. With its rapid growth and numerous accolades, both locally and internationally, Vikings Group has expanded its service through various concept stores such as Niu by Vikings, Four Seasons Buffet and...

  • Facilities Coordinator

    4 days ago

    Pasay, National Capital Region, Philippines JLL Full time ₱250,000 - ₱450,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Sales Coordinator

    4 days ago

    Pasay, National Capital Region, Philippines Tong Yang Full time ₱200,000 per year

    Role DescriptionThis is a full-time on-site role for a Sales Coordinator at Vikings Group of Companies. The Sales Coordinator will be responsible for coordinating and supporting the sales team, managing customer inquiries and requests, maintaining communication with clients, collaborating with operations, and ensuring excellent customer service. The Sales...

  • HR Coordinator

    2 days ago

    Pasay, National Capital Region, Philippines AvantePH Staffing and Consultancy Inc. Full time ₱300,000 - ₱600,000 per year

    We are looking for an organized and proactive HR Coordinator to support our client's recruitment and human resources functions. This role will focus on end-to-end talent acquisition for creative and production roles, manage payroll and employee records, and assist in various HR-related tasks to ensure smooth operations and compliance.Key Responsibilities:...