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Manager, Operations

4 weeks ago

LapuLapu, Philippines ResultsCX Full time

ResultsCX Lapu-Lapu, Central Visayas, Philippines

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Join to apply for the Manager, Operations role at ResultsCX

ResultsCX Lapu-Lapu, Central Visayas, Philippines

Join to apply for the Manager, Operations role at ResultsCX

As an Operations Manager in ResultsCX, you will be responsible for developing and maintaining relationships as the single point of contact for internal and external information regarding specific client program. This role manages Customer Service teams, monitors and tracks deliverable to ensure quality service delivery to our clients.
We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX

In This Role You Will

Review and analyze program performance to determine program needs
Approve personnel activities concerning hiring, training, development, and performance management
Provide written performance appraisals
Act when necessary as a problem-solving escalation point for Supervisors and front-line RAs
Meet forecasted or budgeted financial targets including occupancy and bill-to-pay percentage
Identify and oversee program/problem resolution
Maximize potential of subordinates through coaching, development, and effective performance management methods
Track client issues and maintains client correspondence and issue resolution
Support Results’ goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses. Review workflow to ensure improved

We are looking for someone who can:

Provide superior customer service to both internal and external clients.
Work well with people and has exceptional, professional communication skills both written and verbal
Create and effectively present information and processes to internal and external teams.
Develop and maintain key professional customer relationships
Define, collect data, establish facts, and solve problems

Why join our ResultsCX team?

Employee Performance Incentives and Prizes
Frequent Employee events, games, parties, and all-around fun in the workplace
Healthcare Benefits
Opportunity to grow with ResultsCX if that’s “Your Greater”

About ResultsCX:
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law. Seniority level

Seniority level Mid-Senior level

Employment type

Employment type Full-time

Job function

Job function Management and Manufacturing
Industries Outsourcing and Offshoring Consulting

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