(German) Customer Support Advisor

German Customer Support Advisor – Pasay

Posted today

Job Description

• Title: Technical Support Agent
• Work Address: MOA, Pasay
• Work Set-up: Hybrid (1-2x a month RTO)
• Work Schedule: Night Shift (starts at 9pm)

Duties and Responsibilities:

• Delight customers by providing timely, expert advice
• Act as the first level of support for questions, issues, and common tasks
• Prioritize cases and respond to inquiries with speed and precision
• Use written and verbal communication to resolve complex, technical issues
• Support the overall objective of Medallia
• Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and/or tasks within the capability and pay grade of the Technical Support Agent as may be assigned

Qualifications:

• Must have a Bachelor\'s Degree
• Must have at least 1 year of experience in a customer-focused, support environment
• Must have experience in providing support via email and phone
• Must have experience in troubleshooting SaaS applications
• Experience with Service Cloud knowledge a plus

Benefits Offered:

• VL/SL credits
• Certified Great Place to Work
• Hybrid Work Set-up
• Equipment is provided (Laptop/Desktop)
• Work-life Balance
• Telecommunication Allowance for Team Leaders and Up

Application Question(s):

• Years of experience in customer-focused support role
• Years of experience in providing support via email and phone
• Years of experience in troubleshooting SaaS applications
• Years of experience in and Service Cloud
• Are you okay with the set-up and location
• Reason for leaving

Technical Support Representative – Pasay

Posted 1 day ago

Job Description

• Company: IT/Tech BPO
• Company location: MOA Pasay City
• Work Schedule: Night Shift (1x-2x a month RTO)
• Salary: Php 30,000 - Php 40,000 gross
• Work Set Up: Hybrid Setup

Job Requirements:

• Bachelor\'s degree in IT, Computer Science, or related field (or equivalent work experience)
• Experience in technical support, troubleshooting, or customer service preferred
• Knowledge of basic networking, operating systems, and common software applications
• Ability to work in shifting schedules and handle multiple tasks effectively
• Troubleshoot hardware, software, and network-related issues
• Ensure excellent customer service and maintain client satisfaction

Recruitment Process: (Online) • This is Direct Hiring

Job Types: Full-time, Permanent

• Company Christmas gift
• Company events
• Flextime
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Technical Support Representative – Pasay

Posted 1 day ago

Job Description

• Respond to customer inquiries via phone, email, and chat
• Provide accurate information about products and services
• Resolve customer issues and complaints efficiently
• Maintain detailed records of customer interactions
• Collaborate with team members to enhance service quality
• Meet performance metrics and contribute to team goals
• No BPO experience needed – We\'ll train you
• Willing to work onsite with a professional & supportive team
• Competitive Salary package and Incentives
• Paid Training & Incentives
• 13th Month Pay + Paid Time Off
• Anniversary Bonus
• Site: MOA Pasay – Two E-com Center: G/F, Three-Ecom Center, Seaside Blvd. corner Harbor Drive, MOA Complex

Technical Support Agent – Pasay

Posted 1 day ago

Job Description

• Company Profile: A well-established BPO company committed to providing business outsourcing needs
• Position: Technical Support Agent
• Company Industry: IT Company
• Work Location: Pasay City
• Work Schedule: Night Shift (1x-2x a month RTO)
• Salary: Php 30,000 - Php 35,000 gross
• Work Set Up: Hybrid Setup (1x-2x a month RTO)

Job Requirements:

• Associate Degree Holder or Bachelor\'s Degree Holder
• Minimum 1-3 years of experience in a customer-focused, support environment
• Has experience in providing support via email and phone
• Work experience in troubleshooting SaaS applications
• Communication Skills

Recruitment Process: (Online) • This is Direct Hirings

Job Types: Full-time, Permanent

• Company events
• Health insurance
• Paid training
• Promotion to permanent employee

Technical Support Agent – Infinit-O

Posted 1 day ago

Job Description

Infinit-O isn\'t just about business process optimization, we\'re about people. For over 20 years, we\'ve been helping some of the world\'s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

What sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we\'re dedicated to making a positive impact not just in business, but in the communities we serve.

With a highly engaged and innovative team, we don\'t just optimize processes, we also create meaningful change.

What is the role that we need?

Key Responsibilities

• Delight customers by providing timely, expert advice
• Act as the first level of support for questions, issues, and common tasks
• Prioritize cases and respond to inquiries with speed and precision
• Use written and verbal communication to resolve complex, technical issues
• Support the overall objective of the Client
• Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and/or tasks within the capability and pay grade of the Technical Support Agent as may be assigned

Requirements

Job Requirements and Credentials:

• Graduate of B.S. Computer Science or similar degree
• Minimum 1-3 years of experience in a customer-focused, support environment
• Proven track record of driving change focused on improving the customer experience
• Foreign language fluence preferred (Spanish, Mandarin, Japanese, Korean)
• Experience with Medallia and Service Cloud knowledge a plus
• Ability to learn on the fly and prioritize conflicting tasks

Technical Support Specialist – Infinit-O

Posted 1 day ago

Job Description

Work setup: Full-time onsite

Summary

If you\'re passionate about being helpful, you\'ll have the opportunity to represent our company by speaking directly with our rapidly growing base of happy customers. You will educate, problem-solve, and deliver memorable experiences while helping our small business customers realize the full potential of our platform.

Primary Responsibilities

• Serve as first point of contact for customer inquiries via chat and email
• Provide Tier 1 and Tier 2 support
• Assist with API integrations by guiding setup, configuration, and troubleshooting
• Manage tickets through internal platforms (Zendesk, Freshdesk, JIRA, ServiceNow)
• Collaborate with engineering and product teams to escalate issues
• Support e-commerce clients with order management, payment gateway issues, store integrations, and plugin functionality
• Document solutions and contribute to knowledge bases
• Participate in product training and continuous learning

Requirements:

• 1+ year of experience in B2B customer or technical support in global SAAS
• Knowledge of API integrations (REST, SOAP, webhooks)
• Experience with ticketing systems
• Strong written and spoken English
• Tech-savvy and willing to learn
• Excel experience is a plus
• Ability to remain calm under pressure
• Monday-Friday 09:00-18:00

Location/Relocation: Pasay, Philippines

Job Type: Full-time

Application Question(s):

• How many years of experience in SaaS?
• How many years of experience in B2B?
• How many years of experience in Technical support

Willingness to travel: 100% (Required)

Technical Support Specialist – Visa

Posted 1 day ago

Job Description

Visa is a world leader in payments and technology with global operations. Role involves technical support to CMS clients (financial institutions) worldwide with hybrid in-office expectations in Pasay.

What you will do:

• Provide high-value customer service and be the voice of the client
• Coordinate internal resources to meet client and Visa objectives
• Drive problem and communications management for critical issues
• Proactively notify clients of problems with CMS product suite
• Build relationships with clients and internal stakeholders
• Escalate to Technology Operations/Product when needed
• Educate and train clients on best practices
• Represent Client Services in difficult client change requests
• Negotiate client expectations and manage stakeholder relations
• Lead operational initiatives and continuous improvement

Qualifications:

• Bachelor\'s Degree in IT or equivalent
• Minimum 5 years external-facing technical support in financial services/payments/software
• Experience with Expense Management Solutions preferred
• Strong communication and relationship management skills
• Based in Pasay, Manila

EEO Information:

Visa is an EEO Employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will consider applicants with criminal histories as per EEOC guidelines and local law.

Technical Support Agent – Infinit-O

Posted 1 day ago

About Infinit-O

We are a top BPO in business process optimization with 18 years of experience and a global client base. We offer a diverse, people-first culture and value-driven environment.

Role: Technical Support Agent

Primary responsibilities

• Answer phone calls to identify and resolve technical issues in Windows and iOS environments
• Provide empathetic, active listening and exceed call center metrics
• Follow up on ongoing issues and document resolutions
• Troubleshoot during software updates and server migrations
• Use Salesforce CRM to track client interactions
• Coordinate with peers for coverage

Requirements:

• 1-2 years of customer/support experience
• 1-2 years of computer-application technical support
• Call center experience required
• Excellent verbal and written communication
• Windows administration knowledge; basic SQL; basic networking
• Location: Pasay; willing to relocate

Preferred:

• Apple iPad & Parallels knowledge
• HIPAA familiarity

Technical Support Analyst – Visa

Posted 1 day ago

Job Description

Role overview for Visa\'s CMS Client Services team with focus on technical support for financial industry clients. Hybrid in-office arrangement in Pasay.

Qualifications:

• Bachelor\'s Degree in IT or related field
• Minimum 5 years external-facing technical support
• Experience with expenses management solutions preferred
• Excellent communication and relationship management
• Based in Pasay, Manila

Technical Support Specialist – Infinit-O

Posted 1 day ago

Job Description

Why Infinit-O:

18 years of experience in BPO; Net Promoter Score 71; collaborative, inclusive culture.

Role: Technical Support Specialist

Responsibilities

• Handle customer phone calls to identify and resolve technical issues
• Deliver high-quality customer experiences and document solutions
• Collaborate with teams and maintain knowledge bases

Requirements

• 1-2 years in customer support or technical support
• Experience with SaaS applications
• Experience with ticketing systems
• Fluent English; tech-savvy
• Monday-Friday 09:00-18:00

Location: Pasay

Application Questions:

• How many years of experience in SaaS?
• How many years in B2B?
• How many years in Technical support?

Other details:

• Job Types: Full-time
• Salary details vary by role

Technical Support Agent – Infinit-O (Another Listing)

Posted 1 day ago

Job Description

Be the first to know about German customer support advisor jobs in Pasay.

Locations: Pasay

#J-18808-Ljbffr

---