Sales Operations Specialist

4 weeks ago

Cebu City, Philippines IPASS Full time

Overview

The Sales Specialist is mainly responsible for achieving the assigned monthly sales target through the provision of prompt and effective customer support, especially on identifying the qualifications and requirements of customers, providing an advisory on the high-value services of IPASS these customers they can best take advantage of, with utmost customer satisfaction and, thereby, creation of promoter customers in mind. Lead nourishment and after-sales coordination support are also key functions of this role.

Responsibilities
  1. Comprehensive Customer Support: You will be the first point of contact for our valued customers. It will be your responsibility to address their inquiries and concerns promptly and effectively, ensuring that each interaction leaves them satisfied and confident in our services.
  2. Qualification and Requirement Assessment: Through attentive listening and careful questioning, you will assess the qualification and specific requirements of clients in relation to the applications or services they are interested in. This information will enable you to provide accurate and tailored recommendations to meet their individual needs.
  3. Promoting Products, Services, and Assistance: Alongside addressing inquiries, you will also proactively promote our products, services, and additional assistance options that could benefit our clients. By showcasing the value and benefits of our services, you will help drive customer engagement and increase satisfaction.
  4. Complaint Resolution and Follow-Up: Dealing with complaints effectively is crucial to maintaining positive customer relationships. You will handle any customer complaints with empathy, patience, and professionalism, swiftly providing appropriate solutions and alternatives to the situation. Additionally, you will ensure timely follow-up to guarantee customer satisfaction and resolution.
  5. Achieving Monthly Sales Targets: As part of our results-driven team, you will actively contribute to the achievement of our monthly sales targets. Your dedication, persuasive skills, and product knowledge will play a vital role in reaching and exceeding these goals.
  6. Documentation and Record-Keeping: Accurate record-keeping is essential in our business operations. You will meticulously document all client interactions, including case summaries, provided resolutions, specific requirements, and any related file documents. This information will serve as a valuable resource for future reference and follow-up.
  7. Your immediate superior may assign other tasks directly related to business operations: Your adaptability and willingness to take on additional responsibilities will contribute to the overall success of our team and organization.
Minimum Requirements
  1. Graduate of 4-year degree in Business, Marketing, Entrepreneurship and/or other equivalent preferably.
  2. At least 6 months of experience in sales. BPO sales experience is preferred but not required.
  3. Good verbal and written communication skills.
  4. Customer service oriented and keen to details.
  5. Typing Speed of 40 words-per-minute with 95% accuracy.
  6. Willing to undergo training.
  7. Able to work in a fast-paced environment.
  8. Amenable to work on a compressed work week schedule (Mondays to Fridays, 8:00 a.m. to 6:36 p.m.).
  9. Can start ASAP.
  10. Amenable to work onsite in Cebu City.
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