Business Analyst

3 days ago

Mabalacat, Philippines Sinch Full time

Seniority Level Mid-Senior level Employment Type Full-time Job Function Analyst Overview The Business Analyst bridges the gap between business needs and system capabilities across Sinch's subscription billing and finance ecosystem. Key Responsibilities Collaborate with cross-functional stakeholders to gather, analyse, and document business and system requirements. Translate business needs into clear functional specifications for system changes, enhancements, and reports. Work closely with the Zuora Administrator and Configuration Analyst to validate solutions, support implementations, and monitor outcomes. Support project planning, timelines, and testing efforts including UAT. Facilitate regular stakeholder engagement and workshops to ensure alignment on system capabilities and limitations. Assist in the analysis of billing and subscription-related data to support strategic decision-making. Maintain comprehensive documentation for requirements, process flows, change requests, and system logic in Confluence. Act as a liaison between business users and technical teams, ensuring strong communication and timely updates. Monitor the impact of implemented changes and recommend continuous improvements. Support internal training materials and knowledge sharing for new system features or processes. Required Skills & Attributes Proven experience as a Business Analyst or in a similar role within finance, billing systems, or SaaS environments. Strong ability to elicit, analyse, and document complex business requirements. Deep understanding of financial systems, subscription billing models, and related operations. Experience collaborating with technical teams (e.g., system admins, developers, solution architects). Familiarity with tools such as Jira, Confluence, and Excel; exposure to Zuora or other billing platforms is a strong advantage. Excellent written and verbal communication skills, with the ability to translate between business and technical language. Strong organisational skills, attention to detail, and a proactive approach to problem‑solving. Comfortable working in a remote, cross‑functional team environment. Mindset focused on continuous improvement, user experience, and data integrity. Benefits Work from home: Flexible remote work offering. Celebrate You: One day off for your birthday. Generous annual leave program. Comprehensive medical insurance and supplemental plans. Monthly home internet allowance. Free virtual counselling resources through Employee Assistance Program. Location Taguig, Pasig, Philippines #J-18808-Ljbffr

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