Quality & Insights Analyst
19 hours ago
Overview The Customer Solutions Quality & Insights Analyst is a trusted subject matter expert that analyzes customer experience and assesses the quality of hub and field interactions. This position is responsible for calibrating and auditing frontline and/or leadership positions to ensure accuracy and compliance. Q&I Analysts review direct interactions and aggregate data to provide actionable feedback to various Operations and Support teams. Skills / Desired Qualities Strong verbal and written communication skills Strong project and time management skills Ability to maintain productivity with minimal direct supervision Demonstrate Core Values and Leadership Principles Analytical, problem solving, outside-the-box and solution-oriented thinking Technical skills that include exporting/editing calls, eTalk/Qfiniti, Explore, Office 365, and organizing data collection plans Duties & Responsibilities Review and analyze Quality and compliance data to identify trends, provide recommendations, and facilitate ongoing feedback to internal teams Preform qualitative and quantitative analysis to understand and report on impactful trends to customer experiences and business targets Utilizes voice analytics software to find specific call types and create custom Qfiniti views Contribute to voice analytics projects that add business value Managing Operations survey-review and correction Conduct thorough and accurate audits of machine and Expert performance through call listening and observation Performs other duties and special projects as assigned Requirements Bachelor’s Degree or equivalent work experience in a relevant field Internal candidates must currently be in good standing, including meeting or exceeding goals with no current disciplinary action and/or performance improvement plans Minimum of 6 months previous experience in retail technology, sales, customer service, quality or related field preferred Microsoft Office Suite experience OpenText Qfiniti and Explore experience preferred Demonstrated ability to consistently achieve all performance metrics #J-18808-Ljbffr
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[Permanent WFH] Paid Ads Specialist
2 weeks ago
Mabalacat, Philippines AMPED HQ PTY LTD Full timeAmped HQ is growing fast! We need the best of the best to come and contribute to our staff & clients. With unprecedented client and employee retention, Amped HQ is out to disrupt the industry in opportunities for both clients and employees. Bringing together the best talent, leadership & systems while fostering real relationships, personal & professional...
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Junior Data Analyst
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Mabalacat, Philippines Troveres Full timeWe are seeking a skilled Data Analyst to join our growing team and lead the evaluation and optimization of our Amazon advertising performance. This remote position offers an exciting opportunity to work at the intersection of e-commerce advertising, data science, and AI-powered insights. As our Data Analyst, you'll be responsible for extracting, analyzing,...
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Quality Manager
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Mabalacat, Philippines Medium Full timeQuality Manager (Remote – Philippines) Wing is on the exciting mission of redefining the future of work for companies across the world. We aim to be the one-stop shop for companies that want to build world‑class teams and place their operations on autopilot. We are looking for a Quality Manager to join our growing team. This role is critical to ensuring...
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Fulfillment Analyst
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Mabalacat, Philippines RYZE Full timeJoin the RYZE team as a Fulfillment Analyst. At RYZE, we believe daily rituals create the foundation for living your greatest life. Our mushroom coffee and superfood products fuel the body and clarify the mind—helping people everywhere unlock their highest potential. We’re a fast‑growing, mission‑driven team passionate about wellness, innovation, and...
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Full Time Mid-Level Data Analyst
3 weeks ago
Mabalacat, Philippines Theoria Medical Full timeFull Time Mid-Level Data Analyst - Remote (PH) High Compensation Tied to Business Outcomes: You will be well-rewarded for meeting critical objectives and deadlines. Empowerment & Resources: We will provide the right tools and teams to help you succeed on your own terms. Flexibility & Accountability: You will have autonomy to structure your approach, but must...
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WFM Planning Analyst
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Mabalacat, Philippines Compass Experience Labs Full timeGet AI-powered advice on this job and more exclusive features. We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but...
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Data Analyst
1 week ago
Mabalacat, Philippines Newyorkfamilydentistry Full timeThe Data Analyst reports to the management team of NYFD HQ and is responsible for ensuring critical projects are expertly organized, scheduled, analyzed, communicated and managed to help the organization achieve their business objectives. Skills & Qualifications: Aptitude for data analysis Demonstrated ability to manage time and prioritize projects to meet...
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Purchasing Analyst
2 weeks ago
Mabalacat, Central Luzon, Philippines Solenergy Systems Inc. Full time ₱900,000 - ₱1,200,000 per yearAnalyze purchasing data to identify trends, cost drivers & savings opportunitiesAssist in the development & implementation of purchasing strategies aligned w/ business objectives Evaluate vendor performance based on quality, gust delivery & serviceCollaborate w/ procurement, Finance & operations teains to porecast demand and maintain optimal inventory...
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Payroll Analyst
1 week ago
Mabalacat, Philippines Asurion Full timeThe Analyst, Payroll shall work with Customer Solutions payroll/timekeeping team for the effective and efficient end to end processing of semimonthly payrolls, including all related tasks in accordance with the Company’s procedures / deadlines. Responsibilities Enroll new hires to timekeeping timestamp. Shall ensure that their schedules are available in...
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Customer Experience Semi-senior Analyst
1 week ago
Mabalacat, Philippines Trafilea Full timeAbout Trafilea Trafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly...