Vice President for People and Culture

Develop and execute a comprehensive People and Culture strategy aligned with the growth objectives of both People & Culture and BPO divisions. Partner with the CEO and executive team to design scalable organizational structures and talent roadmaps. Lead initiatives that reinforce a unified culture across geographies and divisions. Oversee full employee lifecycle management—from recruitment and onboarding to retention and succession planning. Strengthen leadership capabilities and establish structured career development pathways. Drive performance management frameworks and data-driven decision-making for workforce optimization. Champion initiatives that promote engagement, recognition, and inclusion across diverse teams. Develop and embed core values into every level of the organization. Create mechanisms for continuous employee feedback, ensuring cultural alignment and high morale. Oversee HR operations, compliance, and labor relations across multiple countries and jurisdictions. Ensure all HR practices adhere to EOR and BPO labor, tax, and employment standards. Establish and monitor HR SLA and KPI systems that improve efficiency, accuracy, and service quality. Manage and review service agreements with clients, vendors, and third-party providers in collaboration with Legal and Finance. Draft, revise, and interpret employment contracts, vendor agreements, and service-level terms to ensure alignment with business and legal standards. Maintain a strong understanding of technical legal matters, including labor compliance, risk exposure, and contractual obligations. Act as a bridge between business operations and legal counsel to ensure that People & Culture practices are compliant, transparent, and well-documented. Design and implement equitable compensation and benefits frameworks that support retention and competitiveness. Align rewards and recognition systems with company goals and employee performance. Lead workforce planning strategies to ensure adequate capacity and capability across both divisions. Conduct regular market research and competitor analysis on HR best practices, emerging trends, and competitive landscapes in both EOR and BPO sectors. Analyze competitor strategies in talent acquisition, retention, and employee experience to identify areas for differentiation and improvement. Utilize market insights to pioneer the development of innovative People & Culture programs and policies. Drive transformation and process improvement initiatives as the company scales. Lead change management programs that strengthen communication, accountability, and adaptability. Support cross-functional collaboration to integrate People & Culture with Finance, Operations, and Client Success functions. Qualifications Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or related field (Master’s preferred). 10+ years of progressive leadership experience in People & Culture, Human Resources, or Organizational Strategy. Proven leadership experience within EOR, BPO, or global outsourcing organizations. Demonstrated ability to review, negotiate, and manage client and vendor service agreements. Strong working knowledge of labor laws, compliance frameworks, and contract governance in multiple jurisdictions. Exceptional skills in communication, executive alignment, and cross-functional collaboration. Experience designing scalable people systems and policies across growing organizations. Core Competencies Strategic People Leadership & Business Acumen Contract Management & Legal Interpretation Organizational Development & Change Management Data-Driven HR Strategy & Analytics Vendor and Client Relationship Management Empathy, Emotional Intelligence & Ethical Leadership Cross-Cultural Communication Improved retention and engagement across EOR and BPO teams. SLA and KPI targets for People Operations are consistently achieved. Successful implementation of talent development and leadership programs. Zero major compliance or contract disputes. Strong culture alignment and measurable improvement in employee satisfaction. #J-18808-Ljbffr