Senior Learning Experience Designer

.## Senior Learning Experience Designer****About TaskUs:**** TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.****What We Offer:***** Conduct audience, context ,content, and available performance analysis when determining a design for a particular project* Gather data for analyses by working together with project members and other connected departments, as necessary in interpreting data* Determine required skills and competency levels for learners/ participants* Provide instructional design services to the following key functions:* Develop learning content + Conceptualize the overall look and feel of digital learning lessons. + Produce *development brief* outlining the mood board and suggested interactions to be used in the lesson + Coordinate with the LX Design Team to recommend the best interaction or media to present the content. + Develop advanced instructional media which includes but not limited to: guided tool simulations, interactive lessons and assessments, motion graphics instructional videos, and game-based courses. + Utilize various graphics, video, and course authoring software to develop visually appealing and modern-looking instructional media. Apply visual design principles in every single output.* Discover and implement techniques to drive online learning adoption and content usage.* Continuously update and improve knowledge, skills, and behaviors related to instructional design, adult education, and training evaluation.* Lead small projects by initiating meetings, communicating risks and following up on agreed deadlines* Implementations, Project Management, Client Services, Consultancy and Product-Specifics Training (PST) for new campaign/LOB launches* Operations Management, Quality and PST to address performance gaps in production* Organizational Development (OD) for continuing education and skills enhancement* Other Support functions and vendors for organization-wide special projects (e.g., new tool/technology, process updates)- Collaborate with the Multimedia, Content, and LMS Administration work streams and PST Teams to design, develop and implement innovative self-paced and instructor-led training programs and evaluate the effectiveness of such. Key tasks include, but are not limited to, the following: * Analyzing learning needs + Conduct audience, context ,content, and available performance analysis when determining a design for a particular project + Gather data for analyses by working together with project members and other connected departments, as necessary in interpreting data * Determining required skills and competency levels for learners/ participants + Collaborate with SMEs, stakeholders and other key departments to finalize desired skills and level of expertise of the desired audience of learning * Identifying training objectives and performance targets + Determine target objectives for identified learning content and target audience * Defining instructional design strategy + Identify best method to deploy learning experience or instructions * Scoping/outlining training content + List details of proposed training content , indicating duration and method * Building training curriculum/lesson plan + Outline details needed in a training/ lesson plan ( i.e. duration, method, objectives, and details of learning content needed * Writing storyboards/scripts + Collaborate with SMEs in finalizing learning content that is critical for learners/ participants + Write storyboards for elearning content for NMD to develop using the most appropriate authoring tool + Write scripts for dialogues/ video narration that will engage and disseminate knowledge and information * Designing facilitator and participant guides + Write and script learning content for facilitators in providing instructions as well as facilitating learning in a brick and mortar or virtual classroom + Write information that will aid learning and engagement for participants for brick and mortar or virtual classroom * Facilitating Train-the-Trainer (T3)/Knowledge Transfer (KT) sessions + Lead knowledge transference and best practices in facilitation by conducting sessions with trainers/ facilitators utilizing the materials and assets designed and developed for a particular course + Provide feedback to identified participants after the sessions, as appropriate * Creating knowledge and skills assessments + Design and write appropriate means to measure and evaluate learning and knowledge of participants * Evaluating learning effectiveness + Gather relevant data comparison of performance and training effectiveness + Collaborate with key departments to gather and collate relevant data for evaluating learning + Conduct post mortem reviews with project team members and other relevant departments to discuss current evaluation + Collaborate with project team members and relevant departments to identify points to improve + Suggest ways to improve and/or sustain performance based on results of evaluation* 5 or more years designing learner-centered training programs and developing related training materials* 5 or more years conducting learning needs analyses to identify situations addressable by training solutions* Working knowledge of adult learning, instructional design, and evaluation principles and practices* Drafting measurable training goals and learning objectives (in all three learning domains)* Developing appropriate learning assessment strategies and instruments* Experience as an L&D program manager a plus* Technology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications)* Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline)* Experience with E-Learning design principles, practices, and platforms (LMS)* Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions* Demonstrated ability to communicate information and ideas clearly, and concisely, verbally and in writing* Demonstrated ability to interact with peers, management and other departments in a professional manner* Strong organizational and interpersonal management skills* Ability to manage time effectively and efficiently* Self-motivated and directed with keen attention to detailto learn more about our #RidiculouslyGood Culture & life at TaskUs.At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us Let's change the way the world works.TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process.#J-18808-Ljbffr