Hiring Asap Technical Support Advisors In Pasig

Overview

Hiring Asap Technical Support Advisors jobs in...

WHO WE ARE: RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset. Come join a team where your work makes an impact every day

ABOUT THE TEAM: At G5+LeaseLabs, a RealPage company, we live, work and breathe our “Five to Thrive” values and are hard at work developing award-winning, smarter marketing technologies that Change the Game in real estate digital marketing. Our offices are jam-packed with super smart people who go all-in to Make It Awesome and have FUN while doing it. Whether we are delighting our customers with our creative services, throwing epic parties, or giving generously to our community, we Pay It Forward by investing in others.

What You’ll Do Primary Responsibilities

• Leverage understanding of the industry, customer’s portfolio of products, and their business processes to deliver a personalized experience with every customer interaction
• Document customer interactions through the ticket management system
• Establish relationships and trust with customers during interactions
• Provide basic training to customers that may require a how-to session and walkthrough
• Troubleshoot integrated products with customers to isolate issues to root cause
• Manage situations that require real-time solutions and setting clear expectations on resolution plans
• Provide high levels of customer satisfaction measured by customer satisfaction and efficiency metrics
• Document product knowledge solutions when applicable
• Learn and become proficient on one or more RealPage products by gaining “Skills Certification” in assigned Experience Center areas and more as career progresses
• Perform additional duties as required

Required Knowledge/Skills/Abilities

• 2 years of customer service experience
• Strong technical and troubleshooting skills (PCs and Internet computing)
• Strong verbal, written and interpersonal communication skills
• Operate during assigned shift determined upon hire based on business need
• Ability to work a flexible schedule, occasional overtime may be requested
• Ability to sit or stand for extended periods of time

Preferred Knowledge/Skills/Abilities

• Some college or equivalent combination of education and experience
• Previous call center experience
• Familiarity with basic office productivity software
• Specialized knowledge related to department (GAAP, general troubleshooting)
• Ability to troubleshoot hardware
• Understanding of networking (routers, networks, etc.)
• Experience in housing industry, property management or real estate
• Ability to pay attention to details and specifics
• Adaptable to change such as cross training etc.
• Demonstrated superior levels of over the phone customer service and satisfaction

What We Offer

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

Pasig, Palawan Acom Consumer Finance Corporation

Posted today

Job Description (ACOM Consumer Finance Corporation)

ACOM Consumer Finance Corporation is looking for passionate, innovative, and amazing individuals who are in pursuit of excellence and prominence Be the part of the game-changing team today and #ACOMplishYourDreams

Responsibilities: Ensures that the company policies and procedures are adhered to by the team. Manages a team of diverse individuals by monitoring their performance and providing ample feedback/coaching when needed. Conducts regular assessment of the team’s KPI’s and addresses areas of improvement for the team. Resolves problems/conflicts encountered in the day-to-day activities of the team and other issues/concerns that may arise from time to time. Maintains a highly productive and efficient workflow by continuous development and improvement of work processes. Participates in strategic business planning, analysis, and implementation geared towards accomplishment of the teams\' goals. Translates actual business operations, analysis, and trends on meaningful reports and presentations.

Requirements: Bachelor’s degree, keen attention to detail, above-average communication and presentation skills. Proficient in Excel (Pivot, VLOOKUP). Leadership experience as a Team Lead/Supervisor (3+ years preferred). Willing to work on shifting schedules, holidays, and weekends. Location: Ortigas Center.

Benefits and Privileges: Sick Leave, Vacation Leave, Bereavement Leave, HMO with Maxicare for the 1st day, Life Insurance, Growth and Promotion Opportunities, 5-day work week for Work-Life Balance, Government and Labor compliance.

Salary: From Php28,000.00 per month. Schedule: 8 hour shift.

Chat & Email Customer Support Non-voice Tech Account

Pasig, Palawan Transec BPO Solutions Inc. Posted today

Job Description

Why join our Transec team?

• Great working environment with real work-life balance
• Fixed working schedule
• Health card & life insurance coverage

Essential Job Functions

• Perform back-office tasks to complete customer concerns and requests with attention to detail and efficiency
• Collaborate with team members to achieve best results for customer-related requests
• Will perform minimal basic designing using Photoshop

Skills & Qualifications

• Bachelors/College Degree in any field; IT-related course preferred
• Minimum 1-year international BPO experience supporting a technical account
• Knowledge in HTML, CSS, and Photoshop is a plus
• Excellent writing skills in English; good speaking skills in English
• Willing to work night shift

Job Types: Full-time, Permanent. Salary: From Php28,000.00 per month. Schedule: Night shift.

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