IT Service Desk Analyst

4 weeks ago

Makati, Philippines CBRE GWS IFM PHILS. CORP. Full time

Overview IT Service Desk Analyst 16-Nov-2024 Corporate Segment Full-time Digital & Technology/Information Technology Makati City - National Capital Region - Philippines About the Role As a CBRE D&T Help Desk Coordinator, you will coordinate the operations and performances of the global service desk to resolve client issues effectively and efficiently. This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users. What You’ll Do Act as the primary contact for all non-standard service-related inquiries and escalations. Collaborate with service owners and managers to ensure timely incident resolution. Perform remote or onsite troubleshooting through diagnostic techniques and pertinent questions Suggest ways to improve ticket escalation processes. Coordinate the process for communicating outages or emergency activities to the organization. Review software literature for any software updates and upgrades Direct unresolved issues to the next level of support. Follow-up and update customer status and information. Provide efficient, timely, reliable, and courteous service to customers. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. Impact through clearly defined duties, methods, and tasks are described in detail. Deliver own output by following defined procedures and processes under close supervision and guidance. What You’ll Need High School Diploma or GED with up to 2 years of job-related experience. Ability to follow basic work routines and standards in the application of work. Communication skills to exchange straightforward information. Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Strong organizational skills with an inquisitive mindset. #J-18808-Ljbffr

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