Operations Manager

2 weeks ago


Tarlac City, Philippines Brandlink PH Full time

Operations Manager (BPO)

  • Oversee and manage daily operations of the BPO department to ensure smooth workflow and achievement of targets

  • Lead, mentor, and develop team leaders and staff to maintain high performance and employee engagement

  • Monitor key performance indicators (KPIs) and implement strategies to improve efficiency and service quality

  • Coordinate with other departments to streamline processes and resolve operational issues

  • Prepare and present operational reports to senior management

  • Ensure compliance with company policies, client requirements, and industry standards

  • Manage resource allocation, scheduling, and workload distribution

  • Handle escalations and implement corrective actions to address operational challenges

  • Drive continuous improvement initiatives to optimize processes and enhance customer satisfaction

Requirements:

  • 3–5 years experience in BPO operations

  • Not more than 50 years old

  • Male or Female

  • Bachelor’s degree graduate (any course)

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