Buyer Turnover Manager

4 weeks ago


Pasay, Philippines SMDC Full time

Overview

The Buyer Turnover Manager is responsible for managing the turnover operations of the assigned projects, ensuring compliance with standards set by the Department Head. He or she is tasked to:

  • Recommend improvements in pursuit of excellence in customer service, ensuring that the team is properly equipped and motivated to provide exceptional customer service throughout the turnover journey.
  • Oversee, conduct site visits, and manage full cycle turnover for the HRB segment of SMDC; responsible for motivating and leading the entire team.
  • Monitor turnover schedule and ensure complete manpower across all projects.
  • Ensure full resolution of escalated concerns.
  • Prepare annual budget involving Site Operations.
  • Validate turnover status on QTOP.
  • Monitor, collate, and ensure that the team prepares and provides turnover reports and other related submittals.
  • Perform other tasks as required from time to time.
Minimum Qualifications
  • College Graduate of a 4-year course (preferably Business Management or Hotel Management).
  • 7 years of relevant managerial experience gained from the real estate / customer service / property management industry.
  • Strong leadership, organizational, and presentation skills.
  • Excellent people and client management skills.
  • Able to successfully manage objections and de-escalate / resolve critical concerns.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Customer Service
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